Privacy Statement
("We")
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje, Tal : Khed, Pune - 410501 India
Phone : +91-2135 673000
Email :cs.ind@cac.mercedes-benz.com
Daimler Financial Services India Pvt. Ltd.
E-3, MIDC Chakan, Phase III,
Chakan Industrial Area, Kuruli & Nighoje, Taluka: Khed,
410501 Pune, Maharashtra, India
Telephone Number：+91 02135673000
Provider of Mercedes me Privacy Centre:
Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Telefon: +49 711 17 - 0
Email: dialog@mercedes-benz.com
Local Compliance Officer:
Mr. Abhishek Singh
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje,
Tal : Khed, Pune - 410501 India
1. Data Protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Policy, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. Our privacy statement on the use of our websites and the Global Data and Information Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please refer to their respective policies on data privacy and protection of those providers.
2. Collecting and Processing Your Information
a. Whenever you visit our websites, we store certain information including but not limited to, about the browser and operating system you are using;
- the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message);
- the usage of features on the website;
- any search phrases you entered;
- how often you visit individual websites;
- the names of the files you access;
- the amount of data transferred;
- the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open.
- In addition, on platform level we do not store the full IP address, however for Google and Adobe Analytics, below are the details:
o Adobe Analytics the Internet Service Provider is stored for 37 months.
o Google is anonymizing the IP by default https://support.google.com/analytics/answer/2763052?hl=en
o Google is not tracking the ISP anymore since last February https://www.seerinteractive.com/blog/deprecating-network-domain-service-provider/
- This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud.
b. We will store and process your personal information only if you share that information with us. You can provide your consent through the Declaration of Consent (DoC) presented to you at various avenues e.g. visiting our website, visiting a dealership, at events etc. and/or for instance, by filling out a registration form, contact form, survey, contest entry or to execute a contract. In such cases as well, we will store and process only the data we are allowed to keep based on consent given by you or in accordance with applicable legal regulations (more information on this can be found in the section titled "Legal Foundation for Processing" clause 8).
c. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing of personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.
3. Purpose of Use
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.
b. If you share any personal information with us – for example, by filling out a registration form, contact form, survey, contest entry or to execute a contract with you or to provide you any goods or services – we may use that information for the designated purposes as stated in the Declaration of Consent (DoC), for purposes of customer management and if required, for purposes of processing or billing or managing business transactions within the required scope in each instance (hereinafter collectively referred to as ‘Purpose’).
4. Transfer of Personal Information to Third Parties; Social Plugins
a. We may transfer the personal information shared with us on our website or otherwise with third parties including but not limited to the Authorised Dealers, Group Companies, our Service Providers, to fulfill the Purpose. They may further transfer your personal information to other third parties in pursuance of any contract to fulfill the Purpose.
b. Our websites may also contain third-party offers. If you click on any such offers, we will transfer the necessary data required to the appropriate provider (e.g. the fact that you found the offer in question on our website and, if applicable, additional information that you have already provided for this purpose on our websites).
C. On our websites, whenever there is a use of so-called "social plugins" from social networks like Facebook, Twitter and Google+, we incorporate them in the manner described below.
When you visit our websites, social media plugins are deactivated. That means no information, whatsoever, is transferred to the operators of those networks. If you wish to use one of the networks, click on the appropriate plugin in order to be connected directly to that network's server.
If you have a user account with that network and are logged in at the moment you activate the plugin, the network will be able to detect your visit to our websites and assign it to your user account. If you wish to prevent that, please log off from the network before activating the social plugin. A social network will not be able to detect that you have visited other Mercedes-Benz AG websites unless you have activated its social plugin on those sites as well.
When you activate a social plugin, the network transfers the content thus made available directly to your browser, which incorporates it into our websites. In that situation, data transfers initiated and controlled by the respective social network may also take place. Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network's data privacy and protection policy.
The social plugin will remain active until you deactivate it or delete your cookies.
Cookie Policy
Whenever you click on a link of third party or activate a social plugin, your personal information may be transferred to third parties in or outside India. Please keep these circumstances in mind before you click on a link or activate a social plugin, thereby causing your data to be transferred.
5. Analysis of User Data and Use of Analytics Tools
a. We want the content of our websites to match your preferences as closely as possible, thereby improving what we offer to you. To identify especially popular areas of our websites, we use the following analytics tools: Adobe Analytics and Google Analytics 360
b. When we employ these analytics tools, information may be transferred to servers located in the India, Singapore, European Union or the United States and processed there.
c. If you do not wish us to use the above named analytics tools to collect and analyze information about your visit to our websites, you may permanently object to the practice (opt out) at any time.
d. Below you will find information about the providers of the analytics tools and the respective opt-out procedures:
i. Google Analytics 360 from Google Inc. ("Google"): Google Analytics 360 is ISO 27001 certified.
Google classifies Google Analytics 360 data as confidential information, governed by Google’s privacy policies. Google audits compliance with its own privacy policies which may be read here: http://google.com/policies/privacy
You can also control your privacy settings through the link: https://policies.google.com/privacy#infochoices
ii. Adobe Analytics from Adobe Systems Inc. ("Adobe")
Adobe is certified under the EU-U.S. Privacy Shield Framework.
You can follow this link to opt out of analysis using Adobe Analytics & Adobe Target: http://www.adobe.com/mena_en/privacy/opt-out.html
6. Usage-based information (targeting and retargeting)
We use so-called targeting and retargeting technologies in order to tailor our online marketing (e.g. banner ads) more specifically to your needs and interests. This involves using cookies to store information about your interest in our products and services. When you visit either our websites (targeting) or other websites (retargeting) that work together with our retargeting partners, those cookies are read and used to provide you with information that is customized and most closely related to your interests. A so-called cookie-ID pseudonym is stored in the cookies. That means you cannot be easily identified through the process. During the retargeting process, we may also collect information about your interest in the products and services of our retargeting partners.
When these targeting and retargeting tools are used, some data may be transferred to servers located outside India and processed there. Please read the information concerning that in Section 5b of this Privacy Statement.
If you do not wish us (and our targeting/retargeting partners) to process information about your visit or to tailor banner advertisements to your interests, you may permanently object to the practice (opt out) at any time.
Below you will find information about the targeting and retargeting technologies we use and their providers as well as the respective opt-out procedures:
Salesforce Data Management Platform (DMP) of Salesforce.com EMEA Limited ([targeting/retargeting]), London, United Kingdom of Great Britain and Northern Ireland
When this technology is used, data is transferred to servers in the US. The parent company of Salesforce.com is based in the United States and certified under the EU-U.S. Privacy Shield Framework.
If you wish to file an objection, please click on the following link: https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/
Adobe Target from Adobe Systems Software Ireland Limited, Dublin, Ireland
When this technology is used, data is transferred to servers in the US. The parent company of Adobe is based in the United States and certified under the EU-U.S. Privacy Shield Framework.
If you wish to file an objection, please click on the following link: http://www.adobe.com/mena_en/privacy/opt-out.html
As an alternative, you can manage the use of third-party cookies and activate or deactivate them using the options provided on the following website:
https://www.youronlinechoices.com/uk/
7. Security
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.
8. Legal Foundations for Processing
a. If you have given us your consent to process your personal information, then that is the legal foundation for processing your information.
b. If processing your personal information is required to fulfill any of our legal obligations (e.g. data retention), we will be authorized to do so.
c. Furthermore, we may process personal information for purposes of protecting our legitimate interests. Examples of such interests include maintaining the functionality of our IT systems, marketing our products and services and those of third parties (partially by means of tracking, targeting and retargeting, see Sections 5 and 6 of this Statement) and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information. Please note, the purpose of processing your personal information is mentioned in the Declaration of Consent accepted by you at various instances.
8. Deleting Your Personal Information
This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. Moreover, we delete your personal information within a reasonable time after the purpose for which it was collected and processed has been fulfilled. Storage beyond that time takes place only if required by laws that apply to us.
9. Revocation of Consent and Update of Personal Information
If you have consented to the storage and processing of your personal information; you may revoke your consent at any time, subject to applicable laws which may require us to store your information under certain circumstances e.g. for providing important regulatory, product updates about our products to you as a customer, and change or updates in your Personal Information by writing to cs.ind@cac.mercedes-benz.com or calling our Customer Connect Phone number: 0008000501888
10. Newsletter
You may unsubscribe from our emailers option available at any time by using the option to unsubscribe contained in the auto mailers.
11. Mercedes-Benz Group AG's Central Registration Service
With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group AG and its brands that are connected to the service. The terms of use for the Central Registration Service contain special data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications under "Terms and Conditions of Registration."
12. Cookies
You can find information about the cookies we use and their functions in our Cookie Policy.
Cookie Policy
Privacy Statement on shared analysis and marketing activities on this specific Mercedes-Benz website by Mercedes-Benz India Pvt Ltd. (MOC); Mercedes-Benz AG (MBAG) and Mercedes-Benz Mobility AG (MBM)
This privacy statement describes how the three entities listed above process your personal data for the purpose of shared analysis and marketing activities on this specific website. Protecting your personal data is a high priority for all parties of this privacy statement and is taken into account for all business processes. This privacy statement provides you with a detailed summary regarding the processing of your personal data in relation to the analysis and marketing activities mentioned below.
"Personal data", according to the General Data Protection Regulation of the European Union (GDPR), means all information that relates to a natural person who has been or can be identified. You will also find information what rights you are entitled to regarding the processing of your personal data according to the GDPR.
The way Mercedes-Benz entities process personal data within, or related to individuals within, the European Union and European Economic Area is always based on the Mercedes-Benz Group Data Protection Policy EU (https://group.mercedes-benz.com/data-protection-policy).
Who is responsible for processing my personal data, and whom can I contact on the topic of data protection?
The (joint) controllers responsible for processing your personal data for shared analysis and marketing activities on this specific website are:
Mercedes-Benz India Pvt Ltd.
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje, Tal : Khed, Pune - 410501 India
Phone : +91-2135 673000
Email: cs.ind@cac.mercedes-benz.com
Mercedes-Benz AG
Mercedesstr. 120
70372 Stuttgart, Germany
Email: dialog.mb@mercedes-benz.com
Mercedes-Benz Mobility AG
Siemensstr. 7
70469 Stuttgart, Germany
Email: mbm@mercedes-benz.com
Data protection officer for MBAG and MBM:
Mercedes-Benz Group AG
Group Data Protection Officer
HPC E600
D-70546 Stuttgart, Germany
Email: data.protection@mercedes-benz.com
MOC and MBAG as well as MBAG and MBM have concluded joint controllership agreements according to Art. 26 GDPR. For more information, please see the table below.
Where does my data come from and what data is processed? Whenever you visit this specific website and if you have consented the following categories of data are stored and shared with MBAG and MBM:
Server-Logfiles: Certain information about the browser, operating system and IP address (only very short-term) you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message)
Clickstream Data: Your usage of the website and its features; any search phrases you entered; how often you visit the website and the campaign from which you accessed this specific website
Online identification features: Your Cookie ID, Web Client or/and App ID
Geo-location data: The country and the city from where you accessed our website (derived from the IP address)
Payment information: Payment method you used while purchasing something on this specific website
MOC processes that data about your visit on this specific website together with the other controllers -depending on your consent- using the following technologies:
• For analysis purposes:
- Google Analytics 360
• For marketing purposes:
- Salesforce Interaction Studio
- Salesforce Audience Studio
- Adobe Target
For what purpose and on what legal basis is your personal data processed?
The personal data collected during your visit on this websites is used for conducting personalization and targeted advertising measures. Moreover, the website usage behavior is analyzed to improve website usability and enhance digital products and campaigns. In addition, that data is used for statistical reports.
Within the scope of the joint controllership, your personal data is processed based on your consent according to Art. 6 (1) (a) GDPR. Your consent is optional and may be withdrawn at any time through the Consent Management Platform of this specific website. The lawfulness of data processing before such withdrawal remains unaffected by the withdrawal.
Will my data be sent to a third country?
When passing on data to third parties based on your consent, personal data may be provided from within the European Union ("EU") or the European Economic Area (“EEA”) to recipients in countries outside the EU or EEA, i. e., in a so-called third country.
In some third countries, from the EEA's point of view, an adequate level of personal data protection (so-called "adequacy") exists, in compliance with EU standards. With recipients in other third countries, MBAG and MBM agree on the use of EU standard contractual clauses, binding corporate rules or other applicable instruments to create an "adequate level of protection" according to legal requirements. For more information, please contact one of the controllers.
To the extent that you consent within our Consent Management Platform, you also consent to transfer data to recipients in countries outside of the EEA where no “adequate level of protection” exists. You may find information on data transferred, data recipients or categories of data recipients, and the relevant countries in our Consent Management Platform under a (cookie) settings link in the footer at the bottom of the website. Data protection law in these countries may not be fully comparable to that in the European Economic Area. In this case, international data transfer to recipients outside of the European Economic Area (if any) is based on your consent according to Art. 49 (1) (a) GDPR.
How long will my data be stored?
Your personal data will be stored until the purpose for which it was collected and processed has been fulfilled. Beyond this period, data storage only takes place to the extent made necessary by applicable legislation, regulations or other legal provisions in the European Economic Area or in third countries if these have an adequate level of data protection. If personal data must be retained on such basis, the relevant personal data are flagged to restrict their further processing.
What rights do I have under GDPR?
According to GDPR, you have certain rights regarding the processing of your personal data. Making you aware of these rights is very important to Mercedes-Benz:
Right of access: You can request access to your personal data processed by us (Art. 15 GDPR).
Right to correction of inaccurate data: You have a right to request correction of your personal data, in case it is inaccurate (Art. 16 GDPR).
Right to deletion: You have the right to request deletion of your personal data. The criteria allow you to request the deletion of your personal data if, for example, it is no longer needed for the purposes for which it was collected or otherwise processed. You can also demand the deletion of your personal data if it is unlawfully processed, or if you have rightfully objected to the processing of your data, revoked your consent to the same or there is a legal obligation to delete it (Art. 17 GDPR).
Right to restriction of processing: You have the right to demand a restriction of the processing of your data. This right especially applies for the duration of the review if you have disputed the accuracy of your personal data, as well as in the case that, for an existing right to deletion, you request restricted processing instead of erasure. Furthermore, there will be restricted processing if the data is no longer required for legitimate purposes, but you still need the data in order to assert, exercise or defend legal rights, as well as if the successful assertion of an objection is in dispute between you and MOC, MBAG and/or MBM (Art. 18 GDPR).
Right to data portability: You have the right to receive the personal data you have provided in a structured, common, machine-readable format (Art. 20 GDPR), insofar as the data has not been deleted already.
Right to lodge a complaint with a supervisory authority: If you feel that processing of your data is not in line with the GDPR, you have the right to lodge a complaint with a supervisory authority in an EU member state, e.g., a data protection agency responsible for your place of residence, workplace or location where the alleged data protection violation occurred (Art. 77 GDPR).
If you wish to assert one of your rights or receive more information, please contact one of the controllers stated above. Preferably, please contact the MOC.
Appendix - Details of joint controllership - Data sharing in the field of marketing and analysis on this Mercedes-Benz website in the event of given consent
Controller
Mercedes-Benz India Pvt Ltd.
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje, Tal : Khed, Pune - 410501 India
Phone : +91-2135 673000
Email: cs.ind@cac.mercedes-benz.com
(„MOC“)
Mercedes-Benz AG
Mercedesstr. 120
70372 Stuttgart
Email: dialog.mb@mercedes-benz.com
(“MBAG”)
Mercedes-Benz Mobility AG
Siemensstr. 7
70469 Stuttgart
Email: mbm@mercedes-benz.com
(“MBM”)
Purpose of joint processing
The purpose of the sharing and further processing of personal data in the field of marketing and analysis on this Mercedes-Benz website in the event of given consent is to carry out analysis measures to recognize website user behavior, to improve the user-friendliness of the websites and to improve digital products and campaigns. In addition, the purpose is to provide Mercedes-Benz-internal market and target achievement reports, such as generated leads, (re-)targeting and personalization measures.
Legal Basis of the processing of personal data
Art. 6 (1) (a) GDPR, insofar as the data subjects have given their consent to the joint processing of their personal data for one or more specific purposes.
Responsibilities
Information obligations:
As controllers, MOC and MBAG are obliged to provide data subjects with information about the processing pursuant to Articles 13 and 14 GDPR. This includes, in particular, purposes and legal bases of the processing of personal data, recipients of personal data, the duration of processing and transfers to third countries. The controllers support each other in fulfilling the information obligations and provide each other with the necessary information on the relevant data processing activities.
Data subject rights:
In the relationship between MOC and MBAG, MOC is responsible for providing the data subjects with information about the essential contents of the joint controllership and the rights of data subjects pursuant to Articles 12 - 22 GDPR (e.g. access, correction, erasure).
Information obligations:
As controllers, MBAG and MBM are obliged to provide data subjects with information about the processing pursuant to Articles 13 and 14 GDPR. This includes, in particular, purposes and legal bases of the processing of personal data, recipients of personal data, the duration of processing and transfers to third countries. The controllers support each other in fulfilling the information obligations and provide each other with the necessary information on the relevant data processing activities.
Data subject rights:
In the relationship between MBAG and MBM, MBAG is responsible for providing data subjects with information about the essential contents of the joint controllership and the rights of data subjects pursuant to Articles 12 - 22 GDPR (e.g. access, correction, erasure).
Categories of data subjects
Unknown website visitors
Types of personal data
- Server-Logfiles
- Clickstream Data
- Online identification features
- Geo-location data
- Payment information
No special categories of personal data
Terms and Conditions of Win an experience with M.S Dhoni (“Contest”) by Mercedes-Benz India:
1. An individual being a citizen of India and having purchased a Mercedes-Benz Car (“Vehicle”) between 1st September 2023 and 31st October 2023 (both days inclusive) shall be eligible to participate in the Contest. This contest is limited to the purchase of A-Class, C-Class and E-Class. This Contest is initiated by Mercedes-Benz India Private Limited (“Mercedes-Benz”) and any participation in this Contest shall be voluntary.
2. Employees of Mercedes-Benz and their blood relatives are not eligible to participate or win any prizes under this Contest. The residents of Tamil Nadu shall not be eligible to participate in the Contest in compliance with the provisions of the Tamil Nadu Prize Scheme (Prohibition) Act, 1979.
3. The Contest starts on 10:00AM 1st September 2023 and ends on 23:00PM 31st October 2023 (Hours IST). Mercedes-Benz India reserves the right to curtail or extend the contest period, at its sole discretion as may be deemed fit in the interest of the contest.
4. Participants hereby acknowledge that their personal data including but not being limited to name, contact details, address, identity proof documents etc. will be obtained as a part of the Contest and that they do not have an objection to the said capturing of personal data. Participants hereby grant Mercedes-Benz the right to use their personal data as mentioned above, as would be required for the purpose of this Contest.
5. Mercedes-Benz shall take all decisions in respect to this Contest, including but not limited to type of prizes, venue, date & time for announcement of results, publication of results etc. and the same will be final and binding on a non-contestable basis.
6. Entries will be judged on the basis of random selector by Mercedes-Benz. The decision of Mercedes-Benz shall be final and binding.
7. The winners of the Contest will need to make themselves available for the meet and greet with MS Dhoni at venue and date duly decided by Mercedes-Benz (“Venue”) in due course. The cost of travel, lodging and boarding at the Venue for the winners shall be borne by Franchise Partner.
8. Mercedes-Benz shall not be responsible for obtaining the travel insurance of the winner. Travel insurance related formalities shall be completed by and charges shall be borne by the winners for themselves.
9. Mercedes-Benz will announce and communicate to the winners via email. The winners shall reply to the email and acknowledge the acceptance of the prize within 15 days of receiving the email. If the prize is unclaimed after this time, it will lapse, and Mercedes-Benz reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with these rules.
10. In case of any unforeseen travel restrictions or event cancellation the winners would be eligible for a complimentary reward in cash or kind. The complimentary reward shall be offered on non-negotiable basis. Decision taken by Mercedes-Benz shall be final and binding in this regard
11. The participant shall not claim any intellectual Property right violation over the content, views and / or ideas shared or posted in regard to the Contest on the social media.
12. Winner are aware that their images/videos may be captured as a part of the Contest and they do not have an objection to the said capturing of images/videos. They hereby grant Mercedes-Benz the right to use and / or share the images and videos with their event partners for any promotional purpose related to the Contest.
13. Mercedes-Benz shall not be liable for any direct or indirect loss or damage whatsoever that may be suffered, or for any personal injury that may be suffered, as a result of participating in the contest.
14. Any dispute arising out of or in connection with this Contest shall be subject to the exclusive jurisdiction of the Courts at Pune only.
15. By entering the Contest, the participants agree not to make any claims (including special, indirect and consequential losses) against Mercedes-Benz India or its directors and employees and any losses, claims and actions of any kind resulting from the Contest and acceptance of any prize, shall be at the sole liability of the Winner.
16. Mercedes-Benz may be due to any Force Majeure event suspend, postpone or cancel the contest particularly the face of challenge and the contestants will not be entitled to claim any compensation, costs for such postponement, suspension or cancellation.
17. By participating in this Contest, the participants accept and agree with the Terms and Conditions of participation as specified above.
