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Service Measure

At Mercedes Benz India, Customer Satisfaction to us is about being proactive and agile. One such avenue of our proactive approach is the quality, reliability and durability of our products, ensuring they consistently reflect what the Mercedes Benz brand stands for.


As part of our commitment to ensuring your Star is always equipped with reliable, safe, and durable components, we would like to inform you of our Recall and Service Measure initiatives. These measures are undertaken to keep your vehicle up to date and to uphold the highest standards of safety and product integrity. Your cooperation in completing these measures enables us to continue delivering the exceptional ownership experience you expect from Mercedes Benz.


To maintain the highest safety and quality standards, Mercedes Benz India proactively initiates Voluntary Recall measures based on product investigations, research insights, and global development learnings. Additionally, Mandatory Recalls may be conducted as required under the provisions of Motor Vehicles Act, 1988 and corresponding Rules.


When a Recall measure Voluntary or Mandatory is identified, Mercedes Benz India promptly notifies the relevant authorities in accordance with statutory requirements. Following this, customers whose vehicles are potentially affected are contacted directly via their registered email address with Mercedes- Benz, providing details of the Recall and clear guidance on the next steps.


You can now check whether your vehicle is affected by any Recall or Service Measure in just a few simple steps online. If applicable, you may request an online service appointment, or our authorized dealers will reach out using your registered email address.

Is your vehicle affected by any of the service measure?

As part of our promise to deliver the best, we continue to monitor the performance of our vehicles long after they've been delivered. In the rare event that a manufacturing defect is found, we will ensure that it is dealt with utmost care, causing you as little inconvenience as possible. As part of our on-going commitment to providing you the best customer service, Mercedes-Benz India wants to keep you informed if your Star is applicable for a recall.
You can now check the recall applicability on your vehicle in 3 easy clicks. Further, if recall is applicable you may either make an online appointment request for recall action completion or, our dealership will contact you at the details registered with us.
 
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Mercedes-Benz India Pvt. Ltd. Recall Process

• Road and Environment Safety are of paramount importance to Mercedes-Benz India Pvt. Ltd. (MB India). MB India, based on their product investigation, product research and development, undertakes various Voluntary Recall measures in order to ensure road & environment safety, quality and reliability of our world-renowned cars. In addition to the same, MB India, as may be required by the applicable laws including Motor Vehicles Act, 1988 and relevant Rules made there under, may undertake Mandatory Recall.

• Upon identification of a Voluntary/Mandatory Recall Measure (Recall), MB India immediately informs about such Recall to the relevant Designated Officer and/or any other officials/ authorities (Authorities) as may be required by the Motor Vehicles Act, 1988 and any relevant laws in force for the time being

• Upon sending such information to the Authorities, the Customers are intimated of such Recall along with the next steps to be followed via letters/calls/e­ mails. While MB India willsend out communication regarding the same to the Customers directly, Customers can visit the recall section on www.mercedes­ benz.co.in to check if their vehicle is subject to any Recall.

• MB India shallthen endeavor that the identifiedRecall is successfully implemented for all the affected vehicles via its Authorized Dealer network.

• Closure of the Recall activity shallbe effectively managed and monitored by MB India with anendeavor to achieve 100% Recall rate, wherever possible.