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Provider
Mercedes-Benz India
E-3, MIDC, Phase-III,
Chakan Industrial Area Kuruli, &, Nighoje, Tal : Khed, Pune- 410501 India
Phone : +91-2135 673000
Email : cs.ind@cac.Mercedes-benz.com
CIN : U34102PN1994PTC083160
Provider of Mercedes-Benz Privacy Center:
Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Germany
Telefon: +49 711 17 - 0
E-Mail: dialog@mercedes-benz.com
Privacy Statement
("We")
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje, Tal : Khed, Pune - 410501 India
Phone : +91-2135 673000
Email :cs.ind@cac.mercedes-benz.com
Daimler Financial Services India Pvt. Ltd.
Provider of Mercedes-Benz Privacy Centre:
Mercedes-Benz AG
Germany
Telefon: +49 711 17 - 0
Email: dialog@mercedes-benz.com
Data Protection Officer:
Mercedes-Benz Group AG
Chief Officer Corporate Data Protection
HPC E600
70546 Stuttgart
Germany
Email: data.protection@mercedes-benz.com
Local Compliance Officer:
Mr. Abhishek Singh
Mercedes-Benz India
E-3,MIDC Chakan- Phase III
Chakan Industrial Area, Kuruli & Nighoje,
Tal : Khed, Pune - 410501 India
1. Data Protection
We appreciate you visiting our website and your interest in the products we offer. Protecting your personal data is very important to us. In this Privacy Policy, we explain how we collect your personal information, what we do with it, for what purposes and on what legal foundation we do so, and what rights you have on that basis. Our privacy statement on the use of our websites and the Global Data and Information Policy do not apply to your activities on the websites of social networks or other providers that can be accessed using the links on our websites. Please refer to their respective policies on data privacy and protection of those providers.
2. Collecting and Processing Your Information
a. Whenever you visit our websites, we store certain information including but not limited to, about the browser and operating system you are using;
the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message); the usage of features on the website; any search phrases you entered; how often you visit individual websites; the names of the files you access; the amount of data transferred; the Web page from which you accessed our website; and the Web page you visited after visiting our website, whether by clicking links on our websites or entering a domain directly into the input field of the same tab (or window) of the browser in which you have our websites open. In addition, on platform level we do not store the full IP address, however for Google and Adobe Analytics, below are the details:https://support.google.com/analytics/answer/2763052?hl=en https://www.seerinteractive.com/blog/deprecating-network-domain-service-provider/ This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. b. We will store and process your personal information only if you share that information with us. You can provide your consent through the Declaration of Consent (DoC) presented to you at various avenues e.g. visiting our website, visiting a dealership, at events etc. and/or for instance, by filling out a registration form, contact form, survey, contest entry or to execute a contract. In such cases as well, we will store and process only the data we are allowed to keep based on consent given by you or in accordance with applicable legal regulations (more information on this can be found in the section titled "Legal Foundation for Processing" clause 8).
c. You are neither legally nor contractually obligated to share your personal information. However, certain features of our websites may depend on the sharing of personal information. If you do not provide your personal information in such cases, you may not be able to use those features, or they may be available with limited functionality.
3. Purpose of Use
a. We use the personal information collected during your visit to any of our websites to make using them as convenient as possible for you and to protect our IT systems against attacks and other unlawful activities.
b. If you share any personal information with us – for example, by filling out a registration form, contact form, survey, contest entry or to execute a contract with you or to provide you any goods or services – we may use that information for the designated purposes as stated in the Declaration of Consent (DoC), for purposes of customer management and if required, for purposes of processing or billing or managing business transactions within the required scope in each instance (hereinafter collectively referred to as ‘Purpose’).
4. Transfer of Personal Information to Third Parties; Social Plugins
a. We may transfer the personal information shared with us on our website or otherwise with third parties including but not limited to the Authorised Dealers, Group Companies, our Service Providers, to fulfill the Purpose. They may further transfer your personal information to other third parties in pursuance of any contract to fulfill the Purpose.
b. Our websites may also contain third-party offers. If you click on any such offers, we will transfer the necessary data required to the appropriate provider (e.g. the fact that you found the offer in question on our website and, if applicable, additional information that you have already provided for this purpose on our websites).
C. On our websites, whenever there is a use of so-called "social plugins" from social networks like Facebook, Twitter and Google+, we incorporate them in the manner described below.
When you visit our websites, social media plugins are deactivated. That means no information, whatsoever, is transferred to the operators of those networks. If you wish to use one of the networks, click on the appropriate plugin in order to be connected directly to that network's server.
If you have a user account with that network and are logged in at the moment you activate the plugin, the network will be able to detect your visit to our websites and assign it to your user account. If you wish to prevent that, please log off from the network before activating the social plugin. A social network will not be able to detect that you have visited other Mercedes-Benz AG websites unless you have activated its social plugin on those sites as well.
When you activate a social plugin, the network transfers the content thus made available directly to your browser, which incorporates it into our websites. In that situation, data transfers initiated and controlled by the respective social network may also take place. Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network's data privacy and protection policy.
The social plugin will remain active until you deactivate it or delete your cookies.
Cookie Policy
Whenever you click on a link of third party or activate a social plugin, your personal information may be transferred to third parties in or outside India. Please keep these circumstances in mind before you click on a link or activate a social plugin, thereby causing your data to be transferred.
5. Analysis of User Data and Use of Analytics Tools
a. We want the content of our websites to match your preferences as closely as possible, thereby improving what we offer to you. To identify especially popular areas of our websites, we use the following analytics tools: Adobe Analytics and Google Analytics 360
b. When we employ these analytics tools, information may be transferred to servers located in the India, Singapore, European Union or the United States and processed there.
c. If you do not wish us to use the above named analytics tools to collect and analyze information about your visit to our websites, you may permanently object to the practice (opt out) at any time.
d. Below you will find information about the providers of the analytics tools and the respective opt-out procedures:
i. Google Analytics 360 from Google Inc. ("Google"): Google Analytics 360 is ISO 27001 certified.
Google classifies Google Analytics 360 data as confidential information, governed by Google’s privacy policies. Google audits compliance with its own privacy policies which may be read here: http://google.com/policies/privacy
You can also control your privacy settings through the link: https://policies.google.com/privacy#infochoices
ii. Adobe Analytics from Adobe Systems Inc. ("Adobe")
Adobe is certified under the EU-U.S. Privacy Shield Framework.
You can follow this link to opt out of analysis using Adobe Analytics & Adobe Target: http://www.adobe.com/mena_en/privacy/opt-out.html
6. Usage-based information (targeting and retargeting)
We use so-called targeting and retargeting technologies in order to tailor our online marketing (e.g. banner ads) more specifically to your needs and interests. This involves using cookies to store information about your interest in our products and services. When you visit either our websites (targeting) or other websites (retargeting) that work together with our retargeting partners, those cookies are read and used to provide you with information that is customized and most closely related to your interests. A so-called cookie-ID pseudonym is stored in the cookies. That means you cannot be easily identified through the process. During the retargeting process, we may also collect information about your interest in the products and services of our retargeting partners.
When these targeting and retargeting tools are used, some data may be transferred to servers located outside India and processed there. Please read the information concerning that in Section 5b of this Privacy Statement.
If you do not wish us (and our targeting/retargeting partners) to process information about your visit or to tailor banner advertisements to your interests, you may permanently object to the practice (opt out) at any time.
Below you will find information about the targeting and retargeting technologies we use and their providers as well as the respective opt-out procedures:
Salesforce Data Management Platform (DMP) of Salesforce.com EMEA Limited ([targeting/retargeting]), London, United Kingdom of Great Britain and Northern Ireland
When this technology is used, data is transferred to servers in the US. The parent company of Salesforce.com is based in the United States and certified under the EU-U.S. Privacy Shield Framework.
If you wish to file an objection, please click on the following link: https://www.salesforce.com/products/marketing-cloud/sfmc/salesforce-dmp-consumer-choice/
Adobe Target from Adobe Systems Software Ireland Limited, Dublin, Ireland
When this technology is used, data is transferred to servers in the US. The parent company of Adobe is based in the United States and certified under the EU-U.S. Privacy Shield Framework.
If you wish to file an objection, please click on the following link: http://www.adobe.com/mena_en/privacy/opt-out.html
As an alternative, you can manage the use of third-party cookies and activate or deactivate them using the options provided on the following website:
https://www.youronlinechoices.com/uk/
7. Security
We take technical and organizational security measures in order to protect your information managed by us from being tampered with, lost, destroyed or accessed by unauthorized individuals. We are continuously improving our security measures in line with technological advancements.
8. Legal Foundations for Processing
a. If you have given us your consent to process your personal information, then that is the legal foundation for processing your information.
b. If processing your personal information is required to fulfill any of our legal obligations (e.g. data retention), we will be authorized to do so.
c. Furthermore, we may process personal information for purposes of protecting our legitimate interests. Examples of such interests include maintaining the functionality of our IT systems, marketing our products and services and those of third parties (partially by means of tracking, targeting and retargeting, see Sections 5 and 6 of this Statement) and the legally required documentation of business contacts. As part of the consideration of interests required in each case, we take into account various aspects, in particular the type of personal information, the purpose of processing, the circumstances of processing and your interest in the confidentiality of your personal information. Please note, the purpose of processing your personal information is mentioned in the Declaration of Consent accepted by you at various instances.
8. Deleting Your Personal Information
This is for security reasons; in particular, to prevent and detect attacks on our websites or attempts at fraud. Moreover, we delete your personal information within a reasonable time after the purpose for which it was collected and processed has been fulfilled. Storage beyond that time takes place only if required by laws that apply to us.
9. Revocation of Consent and Update of Personal Information
If you have consented to the storage and processing of your personal information; you may revoke your consent at any time, subject to applicable laws which may require us to store your information under certain circumstances e.g. for providing important regulatory, product updates about our products to you as a customer, and change or updates in your Personal Information by writing to cs.ind@cac.mercedes-benz.com or calling our Customer Connect Phone number: 0008000501888
10. Newsletter
You may unsubscribe from our emailers option available at any time by using the option to unsubscribe contained in the auto mailers.
11. Mercedes-Benz Group AG's Central Registration Service
With the Central Registration Service offered by Mercedes-Benz Group AG, you can sign up for every website and application belonging to the Mercedes-Benz Group AG and its brands that are connected to the service. The terms of use for the Central Registration Service contain special data protection provisions. Those terms of use can be found on the registration pages of affiliated websites and applications under "Terms and Conditions of Registration."
12. Cookies
You can find information about the cookies we use and their functions in our Cookie Policy.
Cookie Policy
Privacy Statement on shared analysis and marketing activities on this specific Mercedes-Benz website by Mercedes-Benz India Pvt Ltd. (MOC); Mercedes-Benz AG (MBAG) and Mercedes-Benz Mobility AG (MBM)
This privacy statement describes how the three entities listed above process your personal data for the purpose of shared analysis and marketing activities on this specific website. Protecting your personal data is a high priority for all parties of this privacy statement and is taken into account for all business processes. This privacy statement provides you with a detailed summary regarding the processing of your personal data in relation to the analysis and marketing activities mentioned below.
https://group.mercedes-benz.com/data-protection-policy ).
Who is responsible for processing my personal data, and whom can I contact on the topic of data protection?
Mercedes-Benz India Pvt Ltd.
Mercedes-Benz AG
Mercedes-Benz Mobility AG
Data protection officer for MBAG and MBM:
Where does my data come from and what data is processed? Whenever you visit this specific website and if you have consented the following categories of data are stored and shared with MBAG and MBM:
Server-Logfiles: Certain information about the browser, operating system and IP address (only very short-term) you are using; the date and time of your visit; the status of the interaction (e.g. whether you were able to access the website or received an error message)
Online identification features: Your Cookie ID, Web Client or/and App ID
• For analysis purposes:
For what purpose and on what legal basis is your personal data processed?
Within the scope of the joint controllership, your personal data is processed based on your consent according to Art. 6 (1) (a) GDPR. Your consent is optional and may be withdrawn at any time through the Consent Management Platform of this specific website. The lawfulness of data processing before such withdrawal remains unaffected by the withdrawal.
Will my data be sent to a third country?
How long will my data be stored?
What rights do I have under GDPR?
Right of access: You can request access to your personal data processed by us (Art. 15 GDPR).
Right to correction of inaccurate data: You have a right to request correction of your personal data, in case it is inaccurate (Art. 16 GDPR).
Right to deletion: You have the right to request deletion of your personal data. The criteria allow you to request the deletion of your personal data if, for example, it is no longer needed for the purposes for which it was collected or otherwise processed. You can also demand the deletion of your personal data if it is unlawfully processed, or if you have rightfully objected to the processing of your data, revoked your consent to the same or there is a legal obligation to delete it (Art. 17 GDPR).
Right to restriction of processing: You have the right to demand a restriction of the processing of your data. This right especially applies for the duration of the review if you have disputed the accuracy of your personal data, as well as in the case that, for an existing right to deletion, you request restricted processing instead of erasure. Furthermore, there will be restricted processing if the data is no longer required for legitimate purposes, but you still need the data in order to assert, exercise or defend legal rights, as well as if the successful assertion of an objection is in dispute between you and MOC, MBAG and/or MBM (Art. 18 GDPR).
Right to data portability: You have the right to receive the personal data you have provided in a structured, common, machine-readable format (Art. 20 GDPR), insofar as the data has not been deleted already.
Right to lodge a complaint with a supervisory authority: If you feel that processing of your data is not in line with the GDPR, you have the right to lodge a complaint with a supervisory authority in an EU member state, e.g., a data protection agency responsible for your place of residence, workplace or location where the alleged data protection violation occurred (Art. 77 GDPR).
Appendix - Details of joint controllership - Data sharing in the field of marketing and analysis on this Mercedes-Benz website in the event of given consent
Controller
Mercedes-Benz India Pvt Ltd.
(„MOC“)
Mercedes-Benz AG
(“MBAG”)
Mercedes-Benz Mobility AGmbm@mercedes-benz.com
(“MBM”)
Purpose of joint processing
The purpose of the sharing and further processing of personal data in the field of marketing and analysis on this Mercedes-Benz website in the event of given consent is to carry out analysis measures to recognize website user behavior, to improve the user-friendliness of the websites and to improve digital products and campaigns. In addition, the purpose is to provide Mercedes-Benz-internal market and target achievement reports, such as generated leads, (re-)targeting and personalization measures.
Legal Basis of the processing of personal data
Art. 6 (1) (a) GDPR, insofar as the data subjects have given their consent to the joint processing of their personal data for one or more specific purposes.
Responsibilities
Information obligations:
As controllers, MOC and MBAG are obliged to provide data subjects with information about the processing pursuant to Articles 13 and 14 GDPR. This includes, in particular, purposes and legal bases of the processing of personal data, recipients of personal data, the duration of processing and transfers to third countries. The controllers support each other in fulfilling the information obligations and provide each other with the necessary information on the relevant data processing activities.
Data subject rights:
In the relationship between MOC and MBAG , MOC is responsible for providing the data subjects with information about the essential contents of the joint controllership and the rights of data subjects pursuant to Articles 12 - 22 GDPR (e.g. access, correction, erasure).
Information obligations:
As controllers, MBAG and MBM are obliged to provide data subjects with information about the processing pursuant to Articles 13 and 14 GDPR. This includes, in particular, purposes and legal bases of the processing of personal data, recipients of personal data, the duration of processing and transfers to third countries. The controllers support each other in fulfilling the information obligations and provide each other with the necessary information on the relevant data processing activities.
Data subject rights:
In the relationship between MBAG and MBM , MBAG is responsible for providing data subjects with information about the essential contents of the joint controllership and the rights of data subjects pursuant to Articles 12 - 22 GDPR (e.g. access, correction, erasure).
Categories of data subjects
Unknown website visitors
Types of personal data
- Server-Logfiles
Copyright
Caution - Fraudulent Job offerings It has come to our attention that individuals misrepresenting themselves as Mercedes-Benz India Pvt. Limited (Mercedes-Benz India) employees or as Mercedes-Benz India authorized recruiters are offering fraudulent employment offers via certain websites/or through telephone calls, emails, WhatsApp, SMSs using fake appointment letters. These fraudsters thereafter demand a fee/ deposit or other sum for securing a job with Mercedes-Benz India with an intent to illegally extract money from the candidates seeking employment with Mercedes-Benz India. Please note that these individuals are also illegally using the name, trademark/ logo of Mercedes-Benz as well as names of certain current and ex- employees on fake appointment letters in order to extract money by defrauding the candidates. Hence, it is likely that the communications from these unscrupulous persons may carry the name, designation of employees of Mercedes-Benz or letterhead or email address deceptively similar to Mercedes-Benz or fake rubber stamp to make it look authentic.
Please note that:
Mercedes-Benz India / Mercedes-Benz Group AG does not ask a potential candidate to pay / deposit any money like application processing fees, flight and conveyance charges, deposit etc. for interview or as a part of recruitment/ employment process. Mercedes-Benz India has not authorized any third party / recruitment agency to collect any money in consideration of any job opening with Mercedes-Benz India. Mercedes-Benz India does not authorize any employment agency / third party to conduct interviews and offer employment on its behalf. Mercedes-Benz India does not conduct any interview at the office premises of any employment agency or a third party.
In view of the above, all candidates are advised to exercise extreme caution and not fall prey to any such unauthorized and illegal activities and not pay any money for whatsoever reason for securing employment with Mercedes-Benz India. Please note that Mercedes-Benz India or Mercedes-Benz Group AG shall not be liable and responsible for any loss incurred by the candidates due to such unauthorized and illegal activities.
For further information please feel free to contact the Human Resources Function of Mercedes-Benz India.
Mercedes-Benz India Pvt. Ltd.
नोकरीच्या फसव्या व अवैध प्रस्तावांपासून सावधान
मर्सिडीज बेंझ इंडिया प्रा. लिमिटेड (मर्सिडीज बेंझ इंडिया) ह्या आमच्या कंपनीच्या नावाचा वापर करून काही व्यक्ती ह्या कंपनीचे कर्मचारी वा अधिकृत नियोक्ते असल्याचे दाखवत विविध माध्यमांद्वारे वेबसाइट् / टेलिफोन अथवा मोबाइल कॉल / ईमेल / व्हाट्सएप / एसएमएस, नोकरीचे विविध बेकायदेशीर नियुक्ती पत्र इच्छुकांना देत आहेत. त्यानंतर हे फसवणूक करणारे नोकरी मिळवण्यासाठी काही शुल्क /अनामत रकमेची मागणी करत उमेदवारांची फसवणूक करत त्यांचा कडून बेकायदेशीरपणे पैसे उकळत आहेत. या साठी हि फसवणूक करणारी लोक कंपनी मधील काही वर्तमान / माजी कर्मचाऱ्यांचा नावाचा / ट्रेडमार्कचा अथवा लोगोचा अवैध वापर नियुक्ती पात्रांवर करत आहेत. या फसवणूक करणाऱ्यांकडून मर्सिडीज-बेंझ च्या कर्मचाऱयांचे नाव / पद / लेटरहेड / रबरी शिक्के / ईमेल या विविध गोष्टीचा बनावट वापर करत ते खरे असण्याचे भासवण्याचा प्रयत्न होत आहे.
वर नमूद केलेल्या सर्व बाबींची दाखल घेत सर्व उमेदवारांना अत्यंत सावधगिरी बाळगण्याचा आणि अशा कोणत्याही अनधिकृत आणि बेकायदेशीर कृत्यांना बळी पडू नये आणि रोजगार मिळवण्यासाठी कोणत्याही कारणास्तव पैसे देऊ नयेत असा सल्ला देण्यात येत आहे.
अधिक माहितीसाठी कृपया मर्सिडीज-बेंझ इंडिया च्या मानव संसाधन विभागाशी संपर्क साधावा
Mercedes-Benz India Pvt. Ltd.
E-3, MIDC Chakan – Phase III,
Chakan Industrial Area, Kuruli & Nighoje,
Pune : 410501 Tel: +91 2135 673000
Terms & Conditions of ”Love For The Star” Contest by Mercedes-Benz India
1. An individual being a citizen of India and having attained the age of 18 years or above shall be eligible to participate in the ‘Love For The Star’ Contest (hereinafter referred to as ‘contest’).
Terms & Conditions of ‘Star Quiz’ Contest by Mercedes-Benz India
1. An individual being a citizen of India and having attained the age of 18 years or above shall be eligible to participate in the ‘Star Quiz’ Contest (hereinafter referred to as ‘contest’).
13. By participating in this Contest, the participants accept and agree with the Terms and Conditions of participation as specified above in totality.
Important Information on Payment Services
1. This payment will be processed by the Payment Service Provider i.e PayU Payments Private Limited trading as PayU in association with Mercedes pay GmbH (Mercedes pay), on behalf of Mercedes-Benz India Private Limited(MB India).
2. The payment methods provided by PayU and Mercedes pay are secure and comply with global industry standards for payment processing including PCI DSS.
3. Your financial details shall not be stored by Mercedes pay, Authorised Agent or MB India (collectively referred to as ‘Parties’).
4. MB India and/or Mercedes pay shall not be held liable for any additional charges imposed on the transaction by the Bank or Financial Institution whose banking/financial services including but not limited to UPI, Credit Card, Debit Card, Netbanking, are being used by the customer.
5. In case of any discrepancy in the payment amount, the customer and the Authorised Agent shall mutually agree to the amount of refund, if any. The refund amount so agreed shall be refunded via the same mode as that of the payment within 15 (fifteen) days from the date of such mutual decision.
6. The parties may collect personal and sensitive personal Information about the customer including but not being limited to the name, address, contact details, payment transaction details etc. for the purpose of facilitating and/or completing the payment and its associated transactions if any. The customer agrees to the collection of such personal and sensitive personal information by the parties as will be required to execute and complete the payments and its associated transactions.
7. Further, the customer is aware and acknowledges that the personal information/data including vehicle data submitted by the customer may be transferred to and/or processed by MB India, its Authorised Franchise Partner and / or Authorized Dealer, Mercedes-Benz Group AG and/or any Mercedes-Benz Group Company wherever located for effecting the payment or any other activity required to be carried out for providing efficient services in relation to the workshop/job order.
8. Contact Mercedes pay GmbH:
9. Contact PayU :
Terms and Conditions of Win an experience with M.S Dhoni (“Contest”) by Mercedes-Benz India:
1. An individual being a citizen of India and having purchased a Mercedes-Benz Car (“Vehicle”) between 1st September 2023 and 30th November 2023 (both days inclusive) shall be eligible to participate in the Contest. This contest is limited to the purchase of A-Class, C-Class and E-Class. This Contest is initiated by Mercedes-Benz India Private Limited (“Mercedes-Benz”) and any participation in this Contest shall be voluntary.
Terms and Conditions of Sustainability Drive Tournament (“Contest”) by Mercedes-Benz India Private Limited (“Mercedes-Benz”):
1. This Contest is initiated by Mercedes-Benz and any participation in this Contest shall be voluntary. By participating in this Contest, the participants accept and agree with the Terms and Conditions of participation as specified below
2. Eligibility to the Contest:
3. Non-Eligibility to the Contest:
a) Employees of Mercedes-Benz and their blood relatives are not eligible to participate or win any prizes under this Contest.
4. Tenure of Contest:
5. Winner selection by Mercedes-Benz:
a) Mercedes-Benz shall take all decisions in respect to this Contest, including but not limited to type of prizes, venue, date & time for announcement of results, publication of results etc. and the same will be final and binding on a non-contestable basis.
6. Contest Prize:
7. Obligations of the winner:
9. Intellectual Property:
10. Consent to Data:
11. Indemnity:
12. Jurisdiction:
Company Information
Mercedes-Benz India Private Limited
Corporate Identification Number: U34102PN1994PTC083160
Registered Address: E-3, MIDC Chakan,Phase III Chakan Indl. Area, Kuruli & Nighoje, Taluka: Khed, Chakan, Maharashtra, India, 410501
Customer Connect Contact Number: 0008000501888 and Email ID: cs.ind@cac.mercedes-benz.com
Composition of the Board
Mr. Santosh Gopal Iyer - Managing Director & CEO
Mr. Emrah Ozer - Executive Director & CFO
Mr. Vyankatesh Vijay Kulkarni - Executive Director - Operations
Composition of the CSR Committee
Mr. Santosh Gopal Iyer - Chairman
Mr. Emrah Ozer - Member
Mr. Vyankatesh Vijay Kulkarni - Member
Disclosure on the functioning of Seatbelts and Airbags.
A. Disclaimer
i. This document serves as a general overview of the functioning of the Supplemental Restraint System (SRS) of Mercedes- Benz E Class Sedan (Vehicle) and gives important information with respect to the deployment/triggering of airbags. The overview and the information contained in this document, however, should not be construed as any definitive guide regarding triggering of the SRS as variety of factors influence the functioning of SRS.
ii. We strongly recommend that the potential/ existing customer(s) of the Vehicle should review and understand the information regarding SRS system (including airbags) and other Vehicle functions, including their respective limitations as enumerated in this document. Further, we urge our potential customers to carry out the necessary due diligence on the technicalities of the subject Mercedes- Benz Vehicle before purchasing the Vehicle and our existing customers while using the Vehicle.
B. General Overview of the Supplemental Restraint System (SRS) in the Vehicle
The purpose of this document is to make you familiar as a customer or potential customer with the general functioning and operation of the Vehicle’s Supplemental Restraint System (SRS) including seatbelts, airbags and the passenger safety in a Vehicle.
Supplemental Restraint System (SRS) : The Vehicle’s restraint system is a collection of safety features to protect occupants in critical driving situation and also in the event of a collision. The primary goal of these features is to protect the passengers inside the Vehicle, thereby reducing the risk of severe injury. The Vehicle’s restraint system comprises of seatbelts, Emergency Tensioning Devices (ETDs) and airbags. Below is a detailed overview of the components and functions of the Vehicle’s restraint system.
i. Seatbelt: The Primary Restraint System in a passenger Vehicle is the seatbelt which is provided for each seating position in the Vehicle. Each seatbelt is equipped with a mechanical locking system, which is designed to lock-up during driving situations that lead to rapid web spool out, longitudinal or lateral accelerations upon the Vehicle and elevated Vehicle tilt, so as to properly restrain the occupant in the seat during a potentially critical driving event.
Note: The owner’s manual of the Vehicle recommends the use of the seatbelt at all times, as it is the primary safety device in the Vehicle. It is also mandated by law (The Motors Vehicles Act, 1988 and the relevant rules framed thereunder) to wear seat belt (for both front and rear passengers) at all times while the Vehicle is in use.
ii. Emergency tensioning devices (ETD): The Vehicles are also equipped with belt tensioners (Emergency Tensioning Devices – ETDs) at both front seats as well as the rear outer seats. The primary function of ETD is to eliminate belt-slack arising, for example, from careless fastening or from bulky clothing while the occupant is seated. This will ensure that the occupant is appropriately restrained in the seating position in the early phase of the incident with the Vehicle. When activated, the ETD will tighten the seatbelt by retracting the seatbelt. Please note that the ETD is not designed to pull an occupant back or down into his or her seat. The function of ETD is only to remove excessive slackness in the seatbelt, if any. After a severe crash an increased slack can be noticed, which is caused by the belt’s load limiter which reduces forces acting on the occupant’s chest.
iii. Airbags : Depending on the Vehicle model and configuration, the Vehicles are equipped with different airbags which may include two front airbags, a driver’s knee airbag, two side airbags for the front passengers and window curtain airbags on both sides for rear and front passengers, etc. Please refer to the technical specifications of your Vehicle for exact number and type of airbags fitted in the Vehicle.
Crash Tests: The Vehicle is successfully crash tested and certified as per applicable automotive regulations / standards in India as per the following details -
Additionally, the Vehicle was crash tested in accordance with worldwide mandatory regulations & standards as well as Mercedes-Benz internal standards, exceeding the legal requirements.
C. Functioning of the Supplemental Restraint System (SRS)
The functioning and effectiveness of the restraint system depends on the severity of the impact and the apparent type of accident and other influences like compatibility or deformability of the impacted object. The accident type may generally be categorized as follows: -
a) Frontal impact
b) Rear impact
c) Side impact
d) Rollover
The components of the restraint system work in a synchronized manner, or in tandem with each other. In certain accidents (which are not severe, because of low acting forces on the Vehicle causing only comparably low deceleration), the seatbelt itself with its locking mechanism provides sufficient protection for occupants who have their seat belts properly fastened. However, if the Vehicle detects a higher impact severity, the belt tensioners (ETDs) are activated.
i. The decision for the activation of the appropriate restraint component is variable and entirely depends on the impact characteristics and/or objects involved in the collision and also varies significantly depending on the resultant direction of the impact force. The SRS control unit in the Vehicle continually monitors and controls all the restraint system components. The Electronic sensors integrated in this control unit continually measure the acceleration and deceleration (i.e. the rate at which a Vehicle slows down rapidly) forces acting on the Vehicle in the longitudinal and lateral directions. The control unit is complemented by additional crash sensors at the front and sides of the Vehicle.
The placement of SRS system sensors in the Vehicle is represented below -
Note: Sensor placement shown above is illustrative and not to the scale.
ii. Also, the deformation characteristics or damage pattern (howsoever severe it may look to the naked eye) alone cannot indicate if the airbags should have deployed. During a crash/accident, the Vehicle may be deformed significantly without an airbag being deployed. This is the case if parts which are relatively easily deformed are affected and the rate of Vehicle deceleration is relatively low. Conversely an airbag may be deployed even though the Vehicle suffers only minor deformation, if for example, very rigid and/or structural parts such as longitudinal members are hit, as this may result in sufficiently high level of Vehicle deceleration. Hence, factors which can only be seen after a collision has occurred cannot play a decisive role in airbag deployment nor do they provide an indication of airbag deployment.
iii. The airbags are deployed, in a sophisticated manner to ensure its effectiveness in passenger safety. Thus, the deployment of airbags is determined by the distribution of forces during the collision, collision angle, deformation characteristics, the object of impact and its deformation or energy absorbing characteristics.
iv. The front airbags primarily have the function of preventing or mitigating driver’s head contact with the steering wheel and front passenger’s head contact with the dashboard. However, such a situation is only possible if high longitudinal impact forces act on the rigid structure of the Vehicle. Front airbags are not designed to deploy in situations such as rollovers, rear or side collisions, where it cannot provide any additional safety to the occupants.
v. Underride is a special kind of frontal impact situation where the vehicle slides under a larger vehicle like a truck or a trailer. In such collisions, rigid structures of the vehicle are not hit in the very beginning. This may lead to a low deceleration of the Vehicle and the seat belts in such cases generally provide sufficient restraining protection to the occupants. In case of an underride collision at a higher speed, the potential intrusion into the passenger compartment cannot be mitigated by airbags due to structural stiffness in the upper A-pillar region of the Vehicle.
vi. It is important to note that belt tensioners (ETD’s) or airbags are only activated if they can offer added protection over that of the seat belt. Belt tensioners or airbags can only be activated once, and the deployment decision is generally weighed by the SRS control unit / system installed in the Vehicle.
ii. Also, the deformation characteristics or damage pattern (howsoever severe it may look to the naked eye) alone cannot indicate if the airbags should have deployed. During a crash/accident, the Vehicle may be deformed significantly without an airbag being deployed. This is the case if parts which are relatively easily deformed are affected and the rate of Vehicle deceleration is relatively low. Conversely an airbag may be deployed even though the Vehicle suffers only minor deformation, if for example, very rigid and/or structural parts such as longitudinal members are hit, as this may result in sufficiently high level of Vehicle deceleration. Hence, factors which can only be seen after a collision has occurred cannot play a decisive role in airbag deployment nor do they provide an indication of airbag deployment.
iii. The airbags are deployed, in a sophisticated manner to ensure its effectiveness in passenger safety. Thus, the deployment of airbags is determined by the distribution of forces during the collision, collision angle, deformation characteristics, the object of impact and its deformation or energy absorbing characteristics.
iv. The front airbags primarily have the function of preventing or mitigating driver’s head contact with the steering wheel and front passenger’s head contact with the dashboard. However, such a situation is only possible if high longitudinal impact forces act on the rigid structure of the Vehicle. Front airbags are not designed to deploy in situations such as rollovers, rear or side collisions, where it cannot provide any additional safety to the occupants.
v. Underride is a special kind of frontal impact situation where the vehicle slides under a larger vehicle like a truck or a trailer. In such collisions, rigid structures of the vehicle are not hit in the very beginning. This may lead to a low deceleration of the Vehicle and the seat belts in such cases generally provide sufficient restraining protection to the occupants. In case of an underride collision at a higher speed, the potential intrusion into the passenger compartment cannot be mitigated by airbags due to structural stiffness in the upper A-pillar region of the Vehicle.
vi. It is important to note that belt tensioners (ETD’s) or airbags are only activated if they can offer added protection over that of the seat belt. Belt tensioners or airbags can only be activated once, and the deployment decision is generally weighed by the SRS control unit / system installed in the Vehicle.
vii. During severe side impacts in the area of the Passenger Section with strong lateral deceleration, the side airbag(s) and window airbag(s) may be activated on the impacted side of the Vehicle. The primary purpose of deploying side airbag is to reduce the risk of severe injuries in the thorax region of a human body. The primary purpose of deploying window curtain airbag is to reduce the potential severe head injuries to the occupants. Side airbag(s) are not designed to deploy during frontal or rear collisions, because a side airbag would not provide an occupant with any added safety benefit during such impacts on account of the occupant kinematics/movements that result from such impacts.
viii. It is important to note that the Vehicle is designed to maintain the integrity of the occupant compartment/ Passenger Section, even in the event of an accident involving significant energy, depending on the impact scenario. This is limited to the accident severity as tested in the worldwide existing crash test standards. For Example, the Vehicle features a crumple zone, which absorbs, reduces, and redirects impact forces to protect the passenger compartment. This zone helps to manage and dissipate the energy of the collision, allowing the Vehicle’s frontal components to absorb impact energy and thereby prevent it from reaching the passenger compartment/ section. As a result, the occupant area/ Passenger Section remains more protected, even if the Vehicle's exterior sustains major visible damage. It is reiterated that visible Vehicle damage cannot and does not indicate that the SRS components must deploy.
The below picture exemplarily depicts Crumple Zones of the Vehicle.
Note: Markings in the picture are illustrative and not to the scale.
D. Important Points
ii. It is important to note that there are numerous factors in an accident / collision as stated above which determine the potential impact energy of an accident through various sensors, SRS control unit / system and makes a dynamic decision regarding triggering of Supplemental Restraint System including airbags.
iii. Due to mass inertia, the movement of an occupant during an accident is always contrary to the impacting force. Depending on the direction of force and impact severity, only those restraint system components that may provide a protective effect related to the direction of movement of the occupant are deployed.
iv. The deformation characteristics, the impact speed or damage pattern alone do not determine whether airbags will deploy. This is because the crumple zone is designed to absorb, reduce, and redirect impact forces. If these forces are adequately absorbed and managed by the crumple zone, there may be no need for the airbags to deploy.
v. The seat belt is the Primary Restraint System in the Vehicle, and it is necessary to wear the seatbelts for all the occupants in the Vehicle (both front and rear seat occupants). SRS can provide best possible protection only if safety belts are worn appropriately by the occupants. It is also mandated by law to wear the seatbelt (both for front and rear passengers) when the Vehicle is in use.
vi. The airbag serves ONLY as a Supplemental Restraint System (SRS). Airbag deployment is a controlled mechanism as it’s unnecessary deployment can cause serious injuries to the occupant.
vii. Please note that any impact will expose Vehicle occupants to high forces. It is also important to note that no system available today can eliminate injuries and fatalities in every accident situation. In particular, the seat belt and airbag generally do not protect against objects penetrating the Vehicle from outside. It is also not possible to completely rule out the risk of injury to the occupant/s caused by airbag deployment.
viii. Please also read the Owner’s Manual of the Vehicle carefully which may additionally include information about Vehicle specific details.
ix. Please also refer to 'Hazards' and 'Safety' instructions and warnings regarding seat belts and airbags in the manual including the instructions on how to properly sit in the Vehicle enabling the restraint system to work as designed.
x. Please pay special attention towards Child Restraint System’s functioning and operating instructions in the owner’s manual to ensure safety of the child while seated in the Vehicle.
xi. For any further assistance please reach out to our Customer Services team.
Mercedes-Benz India Pvt. Ltd.
Registered Office: E-3, MIDC Chakan – Phase III,
Chakan Industrial Area, Kuruli & Nighoje, Tal: Khed,
Pune - 410 501
(CIN: U34102PN1994PTC083160)
www.mercedes-benz.co.in
Email: cs.ind@cac.mercedes-benz.com
D. Important Points
i. Vehicles are carefully engineered to minimize the energy transferred to occupants during a collision, thereby reducing the risk of injury.
ii. It is important to note that there are numerous factors in an accident / collision as stated above which determine the potential impact energy of an accident through various sensors, SRS control unit / system and makes a dynamic decision regarding triggering of Supplemental Restraint System including airbags.
iii. Due to mass inertia, the movement of an occupant during an accident is always contrary to the impacting force. Depending on the direction of force and impact severity, only those restraint system components that may provide a protective effect related to the direction of movement of the occupant are deployed.
iv. The deformation characteristics, the impact speed or damage pattern alone do not determine whether airbags will deploy. This is because the crumple zone is designed to absorb, reduce, and redirect impact forces. If these forces are adequately absorbed and managed by the crumple zone, there may be no need for the airbags to deploy.
v. The seat belt is the Primary Restraint System in the Vehicle, and it is necessary to wear the seatbelts for all the occupants in the Vehicle (both front and rear seat occupants). SRS can provide best possible protection only if safety belts are worn appropriately by the occupants. It is also mandated by law to wear the seatbelt (both for front and rear passengers) when the Vehicle is in use.
vi. The airbag serves ONLY as a Supplemental Restraint System (SRS). Airbag deployment is a controlled mechanism as it’s unnecessary deployment can cause serious injuries to the occupant.
vii. Please note that any impact will expose Vehicle occupants to high forces. It is also important to note that no system available today can eliminate injuries and fatalities in every accident situation. In particular, the seat belt and airbag generally do not protect against objects penetrating the Vehicle from outside. It is also not possible to completely rule out the risk of injury to the occupant/s caused by airbag deployment.
viii. Please also read the Owner’s Manual of the Vehicle carefully which may additionally include information about Vehicle specific details.
ix. Please also refer to 'Hazards’ and 'Safety’ instructions and warnings regarding seat belts and airbags in the manual including the instructions on how to properly sit in the Vehicle enabling the restraint system to work as designed.
x. Please pay special attention towards Child Restraint System’s functioning and operating instructions in the owner’s manual to ensure safety of the child while seated in the Vehicle.
xi. For any further assistance please reach out to our Customer Services team.
Mercedes-Benz India Pvt. Ltd.
Registered Office: E-3, MIDC Chakan – Phase III,
Chakan Industrial Area, Kuruli & Nighoje, Tal: Khed,
Pune - 410 501
(CIN: U34102PN1994PTC083160)
www.mercedes-benz.co.in
Email: cs.ind@cac.mercedes-benz.com
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