What does MB.CHARGE Public offer you?
The power of one.
Enjoy a seamless, personalised experience with quick access to nearby charging stations, real-time charging status, and recent transactions - all in one app.
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One-stop charging.
Easily search for nearby charging stations using the Mercedes-Benz App with real-time availability and cost information.
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All-in-one App
Manage your entire charging journey effortlessly. Discover stations, start a session, and stay connected-directly from your vehicle, the Mercedes-Benz app, or your exclusive MB.CHARGE Public RFID card.
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Connect Charging Gun Before Remote Start
To ensure a seamless and successful charging experience, always connect the charging gun to your vehicle before initiating a charging session remotely. Whether you're using the Mercedes‑Benz app to start charging or an RFID card to activate the charger, the physical connection of the charging gun must be established first. Following this sequence ensures proper communication between your vehicle and the charging station, allowing for smooth and efficient power transfer.
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Frequently asked questions
Any questions? We have the answers!
MB.CHARGE Public offers unparalleled convenience and flexibility. Access one of the world’s largest charging networks with full cost transparency. A simple one-time registration provides access to all providers in the MB.CHARGE Public network, with automatic calculation and detailed overviews of your charges.
MB.CHARGE Public is available in all Mercedes Electric Vehicles as well as in selected plug-in hybrid vehicles. Please check with your Mercedes-Benz dealer for the most up-to-date offer.
To use the MB.CHARGE Public service, you need a registered Mercedes-Benz account and the Vehicle Identification Number (VIN) of your Mercedes-Benz electric or plug-in hybrid vehicle. Please enable MB.CHARGE Public and Display of Charging Stations Services from the 'Manage Digital Extras' section.
The charging functions are seamlessly integrated into the MBUX Multimedia System and the Mercedes-Benz App. Authentication at the charging stations is always done in the same user-friendly and familiar way: via the Mercedes-Benz App, the MB.CHARGE Public RFID card, or directly via Plug & Charge with supported car lines and charging stations.
If you are unable to activate MB.CHARGE Public, ensure your email address is registered in your Mercedes-Benz account and that all contact details are accurate and up to date. If the issue persists, please contact our Customer Care Center at this 24/7 toll free hotline number 0008000501888 or email us at cs.ind@cac.mercedes-benz.com .
You can easily locate charging stations using your MBUX multimedia system or the Mercedes-Benz App. Tip: Utilize the ‘Send to Car’ function for seamless navigation.
This indicates that the specific charging station is not compatible with MB.CHARGE Public, meaning that you cannot use MB.CHARGE Public or the Mercedes-Benz App to initiate or process payments for charging at that station.
To view charging costs, select a charging location in the app or system, then click on a specific charging point. You’ll find an option labeled 'Charging Cost Details,' where you can review the associated rates.
Currently, MB.CHARGE Public is only available in India and cross-border charging is not supported. However, expansions to additional markets are anticipated in the future.