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Mercedes‑Benz Online Buying Support

Toll-free Helpline

Toll-free Helpline


Please speak to one of our consultants at 0008000501888
E-mail

E-mail


Of course you can always contact us by email at customerconnect@mercedes-benz.com
Callback

Callback


Would you like to be called back?
Live Chat

Live Chat


You can also chat with us.
To do this, simply click on the chat icon at the bottom right of this page.

We are there for you.

For individual questions and requests, please contact our customer service experts directly. We are there for you by email(marktplatz@daimler.com) and telephone(0800 623 222 2) . You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.

Frequently asked questions

Help topics.

Your order - this is how it works.

This is the easy way to get your new Mercedes-Benz.
All help topics
Calendar

Reservation.

1. Find the vehicle of your dreams.

Select your desired vehicle in our online store, click on "Proceed to order" and start the ordering process.

2. Select your Mercedes-Benz partner.

In the next step, select your preferred Mercedes-Benz partner for vehicle handover.

3. Decide on your favourite payment method.

Whether leasing, financing or cash purchase - decide here on the payment method that suits you best.

4. Register and complete your reservation.

If you do not yet have a Mercedes me profile, simply register and complete the vehicle reservation by entering your details

Leasing

Leasing / Financing.

5. Receive email confirmation.

Open your email inbox - there you will find the confirmation of your vehicle reservation. The vehicle is now reserved exclusively for you for 7 days.

6. Submit a leasing or financing request.

Next, you will be redirected to the Check & Drive - Online application from Mercedes-Benz Leasing GmbH or Mercedes-Benz Bank AG to submit your leasing or financing application. This step is omitted in the case of a cash purchase.

7. Provide your credit check information and identify yourself via online legitimation.

Now, for a leasing or financing application, you must complete the non-binding credit check and upload your 3 most recent salary statements. Now simply identify yourself afterwards via POSTIDENT (video chat) from Deutsche Post

Conclusion

Conclusion.

8. Sign and return the documents.

You receive all contract-relevant documents (vehicle order and, in the case of leasing / financing, the application documents) by email or post, sign them and send them back.

9. Wait for the final credit check.

If you make a leasing or financing enquiry, we will check your documents and creditworthiness now. As soon as the credit decision has been made, we will inform you by email that the result is ready in your Mercedes-Benz Bank customer portal.

10. Make an appointment and pick up your new dream car.

Your desired vehicle will now be delivered to your selected Mercedes-Benz partner free of charge. He or she will contact you to arrange an appointment for vehicle registration and handover. As soon as the final details are settled, you can drive off with your new Mercedes-Benz! By the way: If you wish, we can also deliver your desired vehicle to your home free of charge

India Toll Free Number:

0008000501888


Monday to Friday from 9 am to 9 pm

Saturday from 9 am to 6 pm