We are there for you.
For individual questions and requests, please contact our customer service experts directly. We are there for you by email(marktplatz@daimler.com) and telephone(0800 623 222 2) . You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.
Frequently asked questions
- Which vehicles are available in the Mercedes-Benz Online Store?
- How does online ordering work in the Mercedes-Benz Online Store?
- Can I cancel my order?
- How do I get my vehicle?
- My desired vehicle is not available in the Mercedes-Benz Online Store. What can I do?
- I do not have sole right of representation. Can I order a vehicle at commercial customer terms nonetheless?
Help topics.
Your order - this is how it works.
This is the easy way to get your new Mercedes-Benz.