Warranty and service.
Here you will find all information about warranty and service for vehicles from the Mercedes-Benz Online Store.
Guaranteed to keep you well protected on the road.
All the vehicles that you have reserved in the Mercedes-Benz Online Store and subsequently purchased are covered by the full Mercedes-Benz warranty.
What warranty do I have for vehicles reserved in the Mercedes-Benz Online Store and subsequently purchased?
The manufacturer's warranty of 2 years applies to all vehicles reserved and subsequently purchased in the Mercedes-Benz Online Store. This begins with the delivery or first registration of the vehicle - the earlier date applies.
Information on the right of return.
Do I have a right of return in the Mercedes-Benz Online Store?
Commercial customers have no right of withdrawal. For this reason, no cancellation policy is displayed in the order process
We are there for you by phone(0800 623 222 2) and by email(marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.
Personal service for you and your Mercedes-Benz.
All Mercedes-Benz services apply to all the vehicles that you have reserved and subsequently purchased in the Mercedes-Benz Online Store. Here you will find the most important information on the topic of service.
Who do I contact if I have further questions?
Our customer service experts will be happy to answer your questions by phone(0800 623 222 2) and by email (marktplatz@daimler.com). You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.
Who will support me after the purchase?
Your Mercedes-Benz partner is always there for you. It offers you the full Mercedes-Benz service for the vehicle that you have reserved and subsequently purchased in the Mercedes-Benz Online Store.
Can I make full use of the Mercedes-Benz Service?
Of course - your Mercedes-Benz partner will be there to help you with all service questions.
Information on the Mercedes Credit Card.
The Mercedes Credit Card is more than just a credit card. It is your accessory with many advantages around financial freedom and mobility with added value. In the following, we will tell you more about the Mercedes-Benz credit card.
I already have a credit card - why should I get the Mercedes Credit Card?
The credit card with the star is the perfect complement to your vehicle and your ticket to a world of Mercedes-Benz benefits. This allows you to benefit from many discounts - for example on petrol and shopping. You will automatically receive a warranty extension for electronic devices that you purchase with your Mercedes Credit Card. Thanks to Europe-wide mobility protection, you can always travel with a good feeling. And of course you can use your Mercedes Credit Card or Apple Pay to make fast, secure and convenient contactless payments, as well as withdraw cash free of charge all across Europe. But that's by no means everything: here you will find an overview of all our services.
I'm on the road a lot and depend on mobility. Can the Mercedes Credit Card offer me additional security here?
Yes, definitely. The Mercedes Credit Card offers you comprehensive mobility protection in Germany and throughout Europe in the form of rapid assistance in the event of a breakdown or accident. No matter whether you use a Mercedes or a vehicle of another make that is registered to you. You can also count on our help in the event of mishaps such as a locked vehicle key. Find out more about mobility protection here.
I also like to use rental cars or car sharing. Does the Mercedes Credit Card offer me any advantages here?
Yes, there are some interesting advantages here. Because with the Mercedes Credit Card you get preferential terms of up to 20 percent with all major car rental partners: for example, Avis, Budget, Hertz and Sixt. In addition, you receive a worldwide valid rental car additional comprehensive insurance with an attractive reduction of the excess. When it comes to Car-Sharing, you can look forward to a 10-euro initial credit with SHARE NOW - and the Mercedes Credit Card will give you the registration fee for free. You can find more information here.
I love to travel. Is the Mercedes Credit Card a good companion?
Absolutely - and this goes far beyond paying and withdrawing cash abroad and car rental benefits. Your credit card makes your dream holiday come true thanks to Mercedes Credit Card Reise-Service look forward to personal travel advice, cashback and travel vouchers. Medical consultation before and during the trip and for support in case of illness is also included. With the Mercedes Credit Card Gold you also secure travel cancellation and travel interruption insurance. Find out more about the Mercedes Credit Card Silver and Gold here.
Does the Mercedes Credit Card also offer special benefits for Mercedes lovers?
Of course. The Mercedes Credit Card is made for true Mercedes-Benz fans. Thanks to your credit card with the star, you receive a full ten percent discount in the Mercedes-Benz online shop and the Mercedes-Benz Used Parts Center. If you would like to try out a special Mercedes, secure attractive conditions with the Mercedes Credit Card at Mercedes-Benz Rent. Friends of driver training courses save a full ten percent on the participation fee at the exciting Mercedes-Benz Driving Events. And if you want to experience the history of the automobile at the Mercedes-Benz Museum, you save half the entrance fee. You can read about all the advantages in detail here.