Information on online purchasing.
There are three options for paying for your new vehicle in the Mercedes-Benz Online Store following a reservation: Leasing, financing or purchase. If you want to buy your dream vehicle, it's quick and easy.
I would like to buy my desired vehicle that I reserved in the Mercedes-Benz Online Store afterwards. What advantages does this payment option offer me?
If you would like to pay for your desired vehicle directly with your own funds, we offer you this at attractive business customer conditions. You benefit from unlimited mileage and do not have to commit to a contract term. This means that you control your vehicle from the very beginning and without restrictions. Payment is made simply by bank transfer and the vehicle is then registered and handed over to you.
What advantages do I have by buying gap insurance?
Purchase price protection protects you from unforeseeable financial risks, for example due to a total loss or if your vehicle is stolen. To ensure that you survive this and other cases without financial loss, purchase price protection closes the gap between the purchase price and the replacement value. It is valid for up to 48 months.
Gap insurance has a fixed monthly premium. The exact premium amount depends on the vehicle class. If you also purchase your new vehicle here in the Online Store after the claim, even the deductible is waived. This will save you additional money.
Information on online leasing.
Here you will find answers to the most frequently asked questions about leasing:
What is leasing?
When you lease a vehicle, you only pay for the use and not for the purchase. In addition to the term, the leasing application also specifies the expected mileage in kilometres. If you drive more or fewer kilometres than agreed, these will be charged transparently on the basis of contractually guaranteed rates. The leasing application also specifies the amount of the monthly lease payments and any special lease payment at the beginning of the contract. At the end of the contract term, simply return the vehicle conveniently to your Mercedes-Benz partner.
Always included with Mercedes-Benz Leasing GmbH leasing applications: free GAP insurance coverage. The GAP insurance coverage closes the gap between the payoff amount of the leasing contract and the insurance benefit. This means that you do not have to make any unexpected additional payments and are always on the safe side financially. GAP insurance coverage is conditional upon payout by the vehicle insurer.
For whom is leasing suitable?
Leasing is ideal for both business and private customers if you do not want to use a vehicle forever, but only for a certain period of time. A leasing contract gives you exactly this freedom. Favourable, individually fixed leasing instalments - depending on the amount of the optional special leasing payment - give you financial leeway while you are still always on the road in an up-to-date model. In contrast to financing, the monthly lease payment does not account for the total value of the vehicle, but only the loss in value of the vehicle during this period. So with leasing, you only pay for the use of the vehicle. Another plus when leasing a company car: the possible tax advantages.
What is the procedure for leasing a vehicle via the Mercedes-Benz Online Store?
When leasing a company car you have the possibility to adapt the conditions to your needs individually. After you have entered your personal data in the Check & Drive online application of Mercedes-Benz Leasing GmbH, uploaded documents and identified yourself as the person appearing, you will receive your personal order forms and the leasing application for your reserved vehicle from our customer service. Please sign these documents and send them back to us. After a successful credit check, you will receive the corresponding leasing commitment in the Mercedes me finance customer portal of Mercedes-Benz Leasing GmbH. As soon as a message is available for you in the customer portal, we will inform you by email.
Please note that you do not place a binding order for the vehicle until you have signed the application documents.
Why is GAP insurance already included in leasing contracts and what gap does it cover?
In the event of theft or total loss, the motor vehicle insurer will only reimburse the replacement value of the vehicle. In addition to the vehicle, the lessor is still entitled to the outstanding leasing instalments up to the regular end of the contract due to the premature termination of the contract. The GAP undercoverage protection closes this gap so that you do not have to make any additional payments and are on the safe side financially. GAP insurance is a free component of all leasing agreements.
How do I settle my one-time special lease payment?
Please settle the special leasing payment to the specified account after the payment request. Make sure that the transfer details are correct.
Is a special repayment possible?
As the leasing instalment covers the transfer of use of your vehicle, unscheduled repayment is not possible.
When is it possible to end the contract early?
Your Mercedes-Benz partner will be happy to provide you with information on this topic.
What is a one-time special lease payment?
The one-time special lease payment is an optional one-off special payment at the beginning of the contract that reduces the amount of the monthly lease payments.
What is an annual percentage rate (APR)?
The APR takes into account the offsetting of interest and repayments as well as all additional costs arising from the regular course of the loan.
What is a fixed interest rate p.a.?
The fixed interest rate p.a. indicates the interest rate factor in per cent for one year, without taking other costs into account.
What is the total loan amount (net loan amount)?
The total loan amount corresponds to the purchase price of the leased vehicle.
What is the total amount?
The total amount is made up of the one-time special lease payment and the sum of all monthly lease payments over the agreed contract term.
Can I view and manage my contract online during the contract period?
In the Mercedes me finance customer portal of Mercedes-Benz Leasing GmbH, you can view the processing status of your submitted application online at any time, as well as all complete contract details later on. You can also upload documents, change your bank details and address, report an accident or damage and use other important services related to your contract.
How do I get my leasing commitment?
After a successful credit check, you will receive the corresponding leasing commitment in the Mercedes me finance customer portal of Mercedes-Benz Leasing GmbH. As soon as a message is available for you in the customer portal, we will inform you by e-mail.
How can I change my bank details during the contract period?
You can change your bank details easily and conveniently at any time in the Mercedes me finance customer portal of Mercedes-Benz Leasing GmbH.
Information on online financing.
Here you will find answers to the most frequently asked questions about financing.
What is the procedure for vehicle financing via the Mercedes-Benz Online Store?
If you finance your vehicle, Mercedes-Benz Bank AG is your contractual partner.
After you have entered your personal data in the Check & Drive online application of Mercedes-Benz Bank AG, uploaded documents and made the identification for you as the appearing person, you will receive your personal forms for the order as well as the financing application for your reserved vehicle from our customer service. Please sign these documents and return them to us. After a successful credit check, you will receive the corresponding financing commitment in the Mercedes me finance customer portal of Mercedes-Benz Bank AG. As soon as a message is available for you in the customer portal, we will inform you by email. Please note that you do not place a binding order for the vehicle until you have signed the application documents.
What happens if my loan application is rejected?
In the event of a negative credit check, Mercedes-Benz Bank AG will not be able to process your financing request. You still have the option of purchasing your reserved vehicle in cash.
How do I make my down payment?
You can then pay the deposit after the payment request to the specified account. Make sure that the transfer details are correct.
The following applies to individual commercial customers: You pay the deposit (in the amount of the VAT on the purchase price) to the specified account after the request for payment. Make sure that the transfer details are correct.
Is early repayment of the loan possible?
Unfortunately, an advanced repayment of the loan is not possible for commercial customers. For further information, please contact our customer service.
For individual commercial customers: No, early repayment of the loan is unfortunately not possible. For further information, please contact our customer service.
You can reach us by phone(0800 623 222 2) and by email(marktplatz@daimler.com). We are available from Monday to Friday from 9 am to 9 pm and Saturdays from 9 am to 6 pm.
When does the borrower receive the vehicle documents (registration certificate part II)?
The registration certificate part II of the financed vehicle will be sent to the borrower as soon as all claims of Mercedes-Benz Bank AG have been settled by the borrower. This is usually after the end of the contract.
When is the financing contract terminated?
Standard financing is terminated upon receipt of the last monthly instalment, whereupon the registration certificate part II is automatically sent to you. If it is Plus3 financing, you will receive a request three months before the end of the contract to enquire what you wish to do with the agreed final instalment.
You have the following options:
- Keep the vehicle
Once the agreed final instalment has been paid, the vehicle is yours. Alternatively, of course, you can continue to conveniently finance the final instalment. - Continue financing and driving
You can return your vehicle at the contractually guaranteed residual value, provided you have kept to the agreed mileage and the vehicle is in contractual condition. If you wish, you can switch immediately to a new vehicle of your choice. The return option is based on a supplementary agreement to the Plus3 financing contract, which is concluded directly between you and your Mercedes-Benz partner. The agreed buy-back conditions apply. - Returning the vehicle
You can return your vehicle at the contractually guaranteed residual value, provided it is within the agreed mileage and the vehicle is in contractual condition. If you wish, you can switch immediately to a new vehicle of your choice. The return option is based on a supplementary agreement to the Plus3 financing contract, which is concluded directly between you and your Mercedes-Benz partner. The agreed buy-back conditions apply.
What is a down payment?
The down payment lowers the monthly financing instalments, as the total financing amount is reduced accordingly.
For private customers, a down payment is optional.
For commercial individual customers, a down payment of at least the currently applicable VAT rate is mandatory.
What is an annual percentage rate (APR)?
The APR takes into account the offsetting of interest and repayments as well as all additional costs arising from the regular course of the loan.
What is a fixed interest rate p.a.?
The fixed interest rate p.a. indicates the interest rate factor in per cent for one year, without taking other costs into account.
What is the total loan amount (net loan amount)?
The total amount is made up of the one-off down payment and the sum of all financing instalments over the agreed contract term.
What is the total amount?
The total amount is made up of the one-off down payment and the sum of all financing instalments over the agreed contract term.
Can I view and manage my contract online during the contract period?
In the Mercedes me finance customer portal of Mercedes-Benz Bank AG, you can view the processing status of your submitted application online at any time, as well as all complete contract details later on. You can also upload documents, change your bank details and address, report an accident or damage and use other important services related to your contract.
How do I receive my funding commitment?
After a successful credit check, you will receive the corresponding financing commitment in the Mercedes me finance customer portal of Mercedes-Benz Bank AG. As soon as a message is available for you in the customer portal, we will inform you by email.
How can I change my bank details during the contract period?
You can change your bank details easily and conveniently at any time in the Mercedes me finance customer portal of Mercedes-Benz Bank AG.
What is Plus3 financing?
Plus3 financing is a loan with a final instalment and an additional agreement on the return of the vehicle.
At the end of the contract, you have three options: You can pay the final instalment and keep the vehicle. You can conclude a contract for follow-up financing and use it to finance the final instalment. Or you can return the vehicle.
Your advantages at a glance:
- Monthly instalment calculated individually at the start of the contract: depending on the amount of the down payment, mileage and term of the contract
- Financial planning: through constant monthly instalments
- Guaranteed residual value on return: if the agreed mileage is observed and the vehicle is in the condition agreed in the contract when it is returned
- Maximum flexibility: through freedom of choice at the end of the contract
The return option is based on a supplementary agreement to the Plus3 financing contract, which is concluded directly between you and your Mercedes-Benz partner. The agreed buy-back conditions apply.
What advantages do I have by buying gap insurance?
Purchase price protection protects you from unforeseeable financial risks, for example due to a total loss or theft of your vehicle. To ensure that you survive this and other cases without financial loss, purchase price protection closes the gap between the purchase price and the replacement value. It is valid for up to 48 months.
Gap insurance has a fixed monthly premium. The exact premium amount depends on the vehicle class. If you also purchase your new vehicle here in the Online Store after the claim, even the deductible is waived. This will save you additional money.
Where can I choose the right financial services for me?
If you have any specific questions about financial services, please feel free to contact our customer service. We are there for you by email(marktplatz@daimler.com) and telephone(0800 623 222 2) . You can reach us Monday to Friday from 9 a.m. to 9 p.m. and Saturdays from 9 a.m. to 6 p.m.