We are redefining customer experience in the luxury auto industry. It's time to go beyond traditional customer satisfaction and move towards customer delight. Introducing - “Mobility to Delight”. The program aims to provide customers with a seamless and delightful mobility solution while their vehicles are being serviced.
We are redefining customer experience in the luxury auto industry. It's time to go beyond traditional customer satisfaction and move towards customer delight. Introducing - “Mobility to Delight”. The program aims to provide customers with a seamless and delightful mobility solution while their vehicles are being serviced.
Mobility to Delight is a program wherein any customer whose vehicle is in our authorized workshop for more than 3 working days post necessary approvals from customer during the standard 3-year warranty period for Periodic Maintenance (PM) or for General Repair (GR) work is eligible to receive a “Mobility Support” in accordance with the terms and conditions of the program.
The Mobility support would be in form of a courtesy vehicle of any Mercedes-Benz model subject to availability at that point in time with the authorized dealership where the customer has given the vehicle for maintenance/general repairs during the standard 3-year warranty period.
Please note that the vehicles which are in the workshop for any accidental works, Body & Paint related work and/ insurance related work would not be eligible under Mobility to Delight program
Basis eligibility criteria as mentioned above, post 3 working days of vehicle reporting to the authorized dealership, the customer would be eligible to get the mobility support subject to availability.
The type and model of the Courtesy Car will be at the discretion of the authorized
dealer and are subject to availability.
No, this program does not cover vehicles in the workshop for insurance-related, accident-related, or Body & Paint work activities.
No, this program does not cover vehicles in the workshop for insurance-related, accident-related, or Body & Paint work activities.
No, the Initiative does not apply to vehicles in the workshop for insurance-related or accident-related or body & paint related work activities along with periodic maintenance and/ general repair work.
No, the Initiative does not apply to vehicles in the workshop for insurance-related or accident-related or body & paint related work activities along with periodic maintenance and/ general repair work.
All fuel, toll charges, and EQ charging-related expenses during the period of use are to be borne by the customer. The dealer will assist with Fastag re-charges, wherever necessary .
All fuel, toll charges, and EQ charging-related expenses during the period of use are to be borne by the customer. The dealer will assist with Fastag re-charges, wherever necessary .
No, the Mobility Support program is only available for vehicles within the standard warranty period of 3 years from the date of vehicle purchase.
No, the Mobility Support program is only available for vehicles within the standard warranty period of 3 years from the date of vehicle purchase.
The Courtesy Car remains the property of the authorized dealership at all times. The customer’s possession of the car is temporary and for the agreed duration. Customers cannot claim any right or title over the car, notwithstanding any dispute or claim against the authorized dealership or Mercedes-Benz India Pvt. Ltd. This is purely given as mobility support while customers vehicle is at the workshop as per terms and conditions and not having any commercial purpose
The Courtesy Car remains the property of the authorized dealership at all times. The customer’s possession of the car is temporary and for the agreed duration. Customers cannot claim any right or title over the car, notwithstanding any dispute or claim against the authorized dealership or Mercedes-Benz India Pvt. Ltd. This is purely given as mobility support while customers vehicle is at the workshop as per terms and conditions and not having any commercial purpose
The Courtesy Car must be returned upon intimation of the completion of repairs to your vehicle. Failure to return the Courtesy Car within the stipulated time will result in the authorized dealership having the right to immobilize or take possession of the Courtesy Car. The authorized dealership will send a formal communication in advance, providing the exact date and time for the return.
The Courtesy Car must be returned upon intimation of the completion of repairs to your vehicle. Failure to return the Courtesy Car within the stipulated time will result in the authorized dealership having the right to immobilize or take possession of the Courtesy Car. The authorized dealership will send a formal communication in advance, providing the exact date and time for the return.
No, this program does not cover vehicles in the workshop for insurance-related, accident-related, or Body & Paint work activities.
No, the Initiative does not apply to vehicles in the workshop for insurance-related or accident-related or body & paint related work activities along with periodic maintenance and/ general repair work.
All fuel, toll charges, and EQ charging-related expenses during the period of use are to be borne by the customer. The dealer will assist with Fastag re-charges, wherever necessary .
No, the Mobility Support program is only available for vehicles within the standard warranty period of 3 years from the date of vehicle purchase.
The Courtesy Car remains the property of the authorized dealership at all times. The customer’s possession of the car is temporary and for the agreed duration. Customers cannot claim any right or title over the car, notwithstanding any dispute or claim against the authorized dealership or Mercedes-Benz India Pvt. Ltd. This is purely given as mobility support while customers vehicle is at the workshop as per terms and conditions and not having any commercial purpose
The Courtesy Car must be returned upon intimation of the completion of repairs to your vehicle. Failure to return the Courtesy Car within the stipulated time will result in the authorized dealership having the right to immobilize or take possession of the Courtesy Car. The authorized dealership will send a formal communication in advance, providing the exact date and time for the return.
;Resize=(600,450) "mobility")
;Resize=(600,450) "mobility")