Mercedes-Benz
Do you want to get more out of every journey with your Mercedes-Benz or make life easier for yourself? No problem, with your Mercedes me ID, our Digital Extras and the Mercedes-Benz Apps, you are always connected to your vehicle . You experience even greater comfort, service and safety, even when you're not sitting in your Mercedes-Benz.
Mercedes-Benz Apps
Discover the versatile apps for your Mercedes-Benz, all of which have one thing in common: each one establishes a direct connection between you and your vehicle. So you always have a clear view of everything - even when you're not sitting in your Mercedes-Benz.
MBUX Voice Assistant
Talk to your Mercedes-Benz and get to know your vehicle as you've never experienced it before. With the MBUX Voice Assistant, it listens to what you say. Without learning commands beforehand. This Digital Extra is already installed in your Mercedes-Benz before you start the engine for the first time. All you need to do is activate the MBUX Voice Assistant in your vehicle or via your service management. Your vehicle reads text messages aloud, checks the weather at your destination, finds the fastest route or the perfect radio station - all it takes is "Hey Mercedes"
How it works
FAQs
Would you like to know more about Mercedes me Connect? Find the most important questions and answers about registration, payment and use here.
To use Mercedes me Connect, you first need a Mercedes me ID. To register for Mercedes me Connect, please follow these steps:
You get some Mercedes-Benz standard services with your vehicle that you don't have to buy. However, to benefit from additional services, a purchase is necessary.
These are some of our most popular services:
- Remote Vehicle Status
- Vehicle Tracker
- Parked Vehicle Locator
- Remote Engine Start
- Live Traffic Information
- Send2Car
The following services are included free of charge:
-
Maintenance Management
- Accident Recovery and Breakdown Management
- Telediagnostics
- Remote Vehicle Diagnostics
To purchase a Mercedes-Benz service, please follow these steps:
1. Download the Mercedes-Benz App.
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to basket".
4. Tap on "Go to basket" to proceed to checkout.
5. Tap on "To payment" and select a means of payment.
6. To complete your order, tap on "Order at cost now".
To discover and purchase all available services, please visit the Mercedes-Benz Store online or download the Mercedes-Benz Store app and log in with your Mercedes me ID.
There are two ways to renew services or purchase new services:
- You will receive a reminder by email 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
- You can purchase new services and extend terms at any time in the Mercedes-Benz Store app. These are automatically appended to your current terms.
Please follow these steps to renew or purchase services that are ending:
1. Open the Mercedes-Benz Store.
2. Tap "Renew" in the menu.
3. Select your desired term.
4. Tap on "To payment".
5. Tap on "Order at cos now" to complete your order.
Activate the "Stolen Vehicle Help" service in the Mercedes-Benz App to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the investigation by police.
The service can be purchased as part of the URBAN GUARD Package in the Mercedes-Benz Store. Please be sure to activate Stolen Vehicle Help as soon as you receive your vehicle. The benefit of this service can only be claimed 30 days after purchase (waiting period). Vehicles that are already untraceable prior to the purchase of this service or during the waiting period are not covered by the benefit of this service. Please also note your individual insurance conditions, which apply independently of this service.
To activate Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Stolen Vehicle Help".
5. Tap the button to activate the service.
To use Stolen Vehicle Help:
1. Open the Mercedes-Benz App.
2. Tap on "More" and select "Stolen Vehicle Help".
3. Confirm your data.
4. Report the theft to police.
5. Contact the security centre of our authorised service partner.
Once you have successfully launched Stolen Vehicle Help, our service partner will transmit the location data to police. From this point on, the real-time location of your vehicle is shared with police. You have no insight into the location of your vehicle during the search process.
Please follow these steps to pay digitally when refuelling:
1. Open the Mercedes-Benz App.
2. Tap on "Your location".
3. Find the nearest filling station.
4. Tap on "Start digital payment for refuelling".
5. Select your pump and the desired amount.
6. Tap on "Confirm pre-payment".
7. Once you have finished refuelling, tap on "Complete payment".
8. Check the payment details and tap "Done" to complete the payment.
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