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Mobilo

Mobilo

Support. Any time, any place and any situation*.

Mercedes-Benz Mobilo/ Mobilo Plus/ Mobilo Lite*:

Peace of mind motoring round-the-clock

Roads are an unpredictable place, and the road-side incidents can leave you stranded and in dire need of help. Mobilo, Mobilo Plus and Mobilo Lite* are customer centric service initiatives, designed to enhance your overall Mercedes-Benz ownership experience through 24 hour on-road assistance emergency support. Mobilo is a complimentary service for first 3 years. Mobilo Plus can be purchased from 4th year up to 8 years at a nominal price. Mobilo Lite* is applicable post completion of 3 years of ownership on a complimentary basis. It will be applicable for a period of 1 year from completion of periodic service at an authorized Mercedes-Benz dealership. For any queries, please contact any of our authorized dealerships or call our Customer Contact Center at 000 800 050 1888.

Peace of mind motoring round-the-clock

Getting help

The way to ask for assistance in the event of a breakdown or an accident, reach out for 24x7 assistance by calling 0008 0005 01888 (toll-free). Do keep the below-mentioned information ready before you ask for assistance:


• Name and Contact Number
• Vehicle Registration Number
• Vehicle Identification Number (Refer Vehicle Reg. Card)
• Vehicle Model
• Vehicle's First Invoice Date
• Dealership Name (Vehicle purchased from) |


In order to qualify for the assistance service, you must contact Mobilo on-road assistance. No recovery arrangements can be made through a third party.

Getting help

Mobilo/Mobilo Plus benefits

Program overview - Definitions Customer/s Covered - This includes the owner (or the driver and all passengers traveling in the vehicle during the time emergency assistance was requested. The said vehicle can carry the maximum number of passengers it is legally allowed to carry. Covered Area - On-road assistance is applicable anywhere in India. Assistance will be provided wherever you are (including home, roadside, highways, parking lot, etc.) and is not valid if you are already at an authorized Mercedes-Benz Dealership. In case the vehicle can be repaired on the road itself, a technician will attend and restore it.
Assistance Cover:
• Mechanical, electrical or accidental breakdown
• Driver errors
• Battery problems such as flat battery
• Fuel problems such as out of fuel or contaminated fuel
• Key problems such as locked, lost, or broken keys
• Tyre problems such as punctures, bolts, or valve-related
• Legal advice in event or an accident (One consultation for a max period or one hour)
• Medical coordination (Medical service costs to de borne oy the customer)

Program overview - Definitions Customer/s Covered

• Mobilo Lite* is a 24 hours On-Road Assistance service provided by Mercedes-Benz authorized dealers and is applicable post completion of 3 years of ownership.
• This service is available on a complimentary basis for a period of one year on completion of periodic service by an authorized Mercedes-Benz dealership.
• Assistance will be provided within a range of 50 km from the nearest Mercedes-Benz dealership at the location of breakdown.
• A trained technician will attend the vehicle and will be equipped with all the tools and equipment for effectively diagnosing and resolving the issue.

• Mobilo Lite* is a 24 hours On-Road Assistance service provided by Mercedes-Benz authorized dealers and is applicable post completion of 3 years of ownership.
• This service is available on a complimentary basis for a period of one year on completion of periodic service by an authorized Mercedes-Benz dealership.
• Assistance will be provided within a range of 50 km from the nearest Mercedes-Benz dealership at the location of breakdown.
• A trained technician will attend the vehicle and will be equipped with all the tools and equipment for effectively diagnosing and resolving the issue.

Mobilo Lite

Mercedes-Benz Mobilo service aims to provide assistance, anytime and anywhere during emergency situations in India. Below are the situations not covered under the Mobilo service:
• Faulty fuel gauge
• Non-working speedometer and/or air-conditioner
• Faulty passenger door with no passenger on board (Assistance will be provided if unable to open all the doors)
• Boot problems
• Non-functioning of front and/or rear glass demisters
• Non-functioning; horn (if the horn is sounding continuous, assistance will be provided)
• Damaged door mirrors and/or rearview mirrors (rear view mirrors that don't obstruct driver’s vision)
• Damaged/faulty fuel cap
• Non-working sunroof and windows (Assistance will not be provided in case sunroof/windows can't be opened or can't be closed in a fair-weather condition and does not pose any security risk)
• Seat adjustment Issues (but the vehicle can be safely driven)
• Non-functioning seat belts (but there are no passengers in the vehicle) |
• Faulty security system (Assistance in case vehicle is immobilized/alarm is continuously on)
• Transmission stuck in sports/winter mode
• Illuminated ABS lights and/or airbag warning lights and/or traction lights
• Other illuminated non-safety related/service warning lights
• Empty windscreen washer fluid
• Faulty front/rear windscreen wipers (Assistance in case of unfair weather conditions)
General Exclusions
Mercedes-Benz Mobilo Program will not be responsible for any damages/ problems caused under the following general exclusions:
• Damages/problems due to motor racing, rallies, speed/duration tests, practice runs, or operated outside official roads
• Damages/problems due to wars, riots, uprising, mass political demonstrations, pillages, strikes, acts of terrorism, earthquakes, freak weather conditions, atmospheric phenomena, nuclear transformation phenomena, radiation through the artificial acceleration of atomic particles, or used for military purposes.
• Immobilization resulting from damages caused by the intervention of police or other activities
• Breakdown caused by deliberate damage or participation in criminal acts or offense
• Damages resulting from the use of vehicle against recommendations prescribed in owner's manual
• Consequential costs and/or damage to property resulting from the breakdown
• Vehicles maintained in non-worthy road conditions or not serviced in accordance with manufacturer's recommendations

Program overview - Definitions Customer/s Covered