Claims Turn Around Time

• Online Surveyor deputed within 30 minutes of claim registration.
• Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.
• Online assessment is done within 4 hours of claim registration.
• Work order approval with confirmed liability is given in 2 days after the day of inspection.
• Vehicle release order issued within 2 days after repair and receipt of the invoice from the dealer.
• The agreed claim amount is paid to the dealer within 3 working days.
  Contact Details for Claim Intimation:
• Claim intimation & registration, call us at 1800 212 3374 or 0008000501888 (Toll-Free exclusive for MBFSI/Mercedes-Benz)
• Send an e-mail to mbfsindia@mercedes-benz.com
• Please obtain the claim registration number (It is useful for future reference)