Warranty Terms & Conditions

1. Vehicles supplied by MB India are warranted to be free from defects in material/ workmanship and are covered under standard warranty for a period of 24 months without mileage limitation commencing from the vehicle handover date as mentioned in the Delivery Acknowledgement Note.

2. Vehicles supplied by MB India will be covered by additional warranty for a period of 12 months under its ‘Star Care Programme’. All the terms and conditions as applicable for standard warranty will apply to the Star Care Programme. The Star Care warranty Programme will commence immediately upon completion of standard warranty period of 24 months.
3. This warranty shall, at the option of MB India, cover and be limited to either repair or replacement of defective or failed parts.
4. The Parts replaced under warranty will be covered under warranty until the end of warranty period of the vehicle.
5. This warranty shall remain valid only if the vehicle is used in accordance with the Owner’s Manual and periodic maintenance is performed according to the defined schedule and other aftersales services which affect the performance of the vehicle are availed, at MB India authorized workshop.
6. MB India's liability under the warranty shall be limited to the value of repairs/replacement of failed or defective part(s) and associated labour cost within the warranty period. Beyond servicing and/or repairing/replacement of failed or defective parts in the vehicle, MB India does not undertake to replace the vehicle and/or reimburse the purchaser by way of payment of money towards any direct or indirect, consequential loss or damages in respect of the vehicle.
7. MB India shall not be liable for any direct or indirect damage or loss caused to any property, article, disability or death caused to any human life arising out of electric fault, short circuit, fire, negligent use of the vehicle or accidental mishandling. The maximum liability in monetary terms shall be restricted to the value of the defective parts and/or workmanship only.
8. The following type of parts, components, assemblies shall not be covered under warranty :
   i. Tyres; (Warranty for tyre(s) shall be provided by the respective tyre manufacturers/suppliers. Please contact MB India authorized workshop for further details);
   ii. Consumptive parts like all filters, brake parts, wiper blades, bulbs, carbon brushes, fuses, spark plugs, belts, drive chain, carbon brush etc.
   iii. Oil and other fluids: brake fluid, coolant, windshield washer fluid, air conditioner refrigerant, other lubricants, etc.
   iv. Wear and tear parts which require periodic maintenance/ replacement due to its normal usage

9. Services availed at an unauthorized workshop or independent service provider shall not be covered under warranty.
10. Any changes in the original technical characteristics of the vehicle or the components shall render the warranty void. For example, usage of wheels/tyres not recommended by MB India, additional electrical fitments, spoilers, or any other modifications in the vehicle that may have an effect on the performance of the vehicle.
11. Any damage to the electrical system due to foreign objects shall render the warranty void.
12. Any damage caused due to any causes including but not limited to
   i. Vehicle not been handled or driven in accordance with the instructions in the Owner's Manual supplied with the vehicle and if the defined regular service/maintenance work is not performed in time
   ii. Misuse, improper operation/storage/ transportation/maintenance or repairs not in accordance with the Owner’s Manual
   iii. Common abrasion (for instance brake-pad, etc.) or impact on vehicle such as discoloring or deformation of any interior, leather, plastic, chrome or painted surface due to use of any unapproved / non- recommended cleaning or washing agent(s).
   iv. Delay in timely repair or failure to notice or detect an apparent defect or problem in the operation of vehicle or any part thereof and consequent failure to repair the said defect or problem.
   v. Accidents and general damages caused by external forces, fire, collision, theft or secondary damages based on any of these occurrences. Consequential damages due to accidents.
   vi. Use of non-genuine/ counterfeit parts.
   vii. Use of lubricants or accessories which do not match/ meet the technical specifications prescribed by MB India as mentioned in the Owner’s manual
   viii. Exceeding permissible capacities such as axle loads/ overloading, excess passengers, speed limits and rpm limitations.
   ix. Driving the vehicle under severe conditions such as un-pliable or water-logged roads or in races or rallies.
   x. Force Majeure or Natural disasters including but not restricted to earthquakes, storms, floods, fire and accidents.
   xi. Use of adulterated/improper service products such as Fuel, oils, brake fluids, coolants, washing and polishing products
   xii. Installation / fitment of non-recommended equipment such as radio, car telephone, CD/DVD set or other parts or accessories or entertainment devices
   xiii. Breakages, cracks, scratches etc. to glass.
   xiv. Soot and smoke, chemicals, bird droppings, sea water, sea breeze, salt, stone chipping, scratches, iron dust acid rain or any other chemical influences (regarding paint or body damage, specially stone throw, air-borne rust, industrial fall out) damage to catalytic converter due to use of wrong/bad quality of fuel in the vehicle.

    xv. Cyber risks: Loss, destruction, distortion, erasure, corruption or alteration of Electronic Data

    xvi. Battery defects due to parking of the vehicle for lengthy period and /or sparing usage of the vehicle.

13. Sensory complaints against noise, vibration, smell, temperature of sidewalls or foot well which may occur for reasons such as, but not limited to, upkeep and maintenance of the vehicle, road condition, nature of usage or environmental reasons and do not affect product quality, function or performance of the vehicle shall not be covered under warranty.
14. Warranty will seize to operate in case of any accident/s.
15. In case of Demonstration Vehicle, the warranty period begins from the first date of billing by MB India.
16. The vehicle shall not be accepted for warranty works in case the vehicle Identification details like chassis/Engine number, odometer have been tampered with or are not matching with master data available at MB India or its Authorized Dealer.

Down time :

1. Owners are not entitled to claim any compensation/replacement vehicle while the vehicle is being attended by MB India's Authorized Dealer.

2. MB India shall not be liable for any expenses, costs or damage, including but not limited to the below, that may be incurred by an owner while a vehicle is out for service during the performance of any warranty obligation or campaign work by MB India’s Authorized Dealer:
   i. Any expenses for communication, correspondence, towing/transportation charges of dropping the vehicle at the workshop, costs for the use of public transport or other conveyance, lodgings, meals and other items.
   ii. Compensation for costs due to injury of persons, property damage, loss of time, commercial losses, or rental costs during the periods of repairs.
   iii. Business loss
   iv. Loss of reputation
   v. Finance / loan cost/ EMIs of the vehicle

Additional information :

1. The optimum performance according to the owner's manual of the vehicle is under standard test conditions.

2. This warranty is issued at Chakan, Pune, Maharashtra and the competent courts at Pune shall have the exclusive jurisdiction over matters or disputes arising out of this warranty. All disputes shall be decided as per the prevalent laws in India.
3. MB India reserves the right to make any changes and/or update the warranty terms and conditions.
4. MB India reserves the right to introduce any improvement or to add any part on the vehicle at any time without incurring any obligation to install the same on vehicles sold previously.
5. Any part found to be defective and replaced by MB India under warranty shall be MB India's property.
6. The customer shall have no rights except those set out above and have, in particular, no right to repudiate the sale, or any agreement or to claim any reduction in the purchase price of the vehicle sold. Furthermore, the warranty, in no case, shall extend to the payment of any monetary consideration whatsoever, incidental or indirect, inconvenience or consequential damages, loss of vehicle, the replacement or return of the vehicle as a whole, loss of time, or otherwise, incurred or accrued.
7. This warranty is expressly in lieu of all other warranties expressed or implied and all other obligations or liabilities on its part.
8. The warranties contained herein above are exclusive warranties given by MB India and MB India disclaims and excludes all other warranties - whether expressed or implied or otherwise arising during the course of dealing/ from usage of trade.
9. For further details if any, please refer Owner’s Manual or contact MB India’s Authorized Dealer.
Requirements for making a claim :1. The following requisite documents shall be presented to MB India’s Authorized Dealer at the time of making a claim under warranty:
   i. Copy of Vehicle purchase invoice
   ii. The service/maintenance details.
   iii. Any other documents required by the MB India authorized workshop and/or MB India.
2. Claims arising from the warranty will be recognized only when the vehicle reports to MB India’s Authorized Dealer without delay, after the defect or failure has been noticed or detected.

Mercedes-Benz India Private Limited

Registered office: E-3, MIDC Chakan, Phase 3, Chakan Industrial Area, Kuruli & Nighoje , Tal.: Khed, Pune – 410 501. Maharashtra State, India.

CIN: U34102PN1994PTC083160
Mercedes-Benz is the registered trademark of Mercedes-Benz AG, Stuttgart, Federal Republic of Germany