Warranty Terms & Conditions

1. EQ vehicles supplied by MB India are warranted to be free from defects in material/ workmanship and are covered under this warranty for a period of 36 months commencing from the vehicle handover date as mentioned in Delivery Acknowledgement Note, without mileage limitation. However, warranty for Wallbox supplied along with the car is for 2 years.

2. This warranty shall, at the option of MB India, cover and be limited to either repair or replacement of defective or failed parts.
3. The parts replaced under warranty will be covered under warranty until the end of warranty period of the vehicle.
4. This warranty shall remain valid only if the vehicle is used in accordance with the Owner’s Manual and periodic maintenance is performed according to the defined schedule and other aftersales services which affect the performance of the vehicle are availed, at MB India authorized workshop..
5. MB India's liability under the warranty shall be limited to the value of repairs/replacement of failed or defective part(s) and associated labour cost within the warranty period. Beyond servicing and/or repairing/replacement of failed or defective parts in the vehicle, MB India does not undertake to replace the vehicle and/or reimburse the purchaser by way of payment of money towards any direct or indirect, consequential loss or damages in respect of the vehicle.
6. MB India shall not be liable for any direct or indirect damage or loss caused to any property, article, disability or death caused to any human life arising out of electric fault, short circuit, fire, negligent use of the vehicle or accidental mishandling. The maximum liability in monetary terms shall be restricted to the value of the defective parts and/or workmanship only.
7. The following parts, components, assemblies etc shall not be covered under warranty :
   i. Tyres; (Warranty for tyre(s) shall be provided by the respective tyre manufacturers/suppliers. Please contact MB India authorized workshop for further details);
   ii. Consumptive parts:, Air conditioner dust filter, particle filter, brake parts, wiper blades, bulbs, carbon brushes, fuses etc.
   iii. Oil and other fluids: brake fluid, coolant, wind shield washer fluid, air conditioner refrigerant, other lubricants, etc.
   iv. Wear and tear parts which require periodic maintenance/ replacement due to its normal usage
   v. Any damage caused to vehicle or its components due to usage of charger which is not recommended by Mercedes-Benz India

Please note that above list is neither exclusive nor exhaustive.

8. Services availed at an unauthorized workshop or independent service provider shall not be covered under warranty.
9. Any changes in the original technical characteristics of the vehicle or the components shall render the warranty void. For example, usage of wheels/tyres not recommended by MB India, additional electrical fitments, spoilers, or any other modifications in the vehicle that may have an effect on the performance of the vehicle.
10. Any damage to the electrical system due to foreign objects shall render the warranty void.
11. Any damage caused due to any causes including but not limited to
   i. Vehicle not been handled or driven in accordance with the instructions in the Owner's Manual supplied with the vehicle and if the defined regular service/maintenance work is not performed in time
   ii. Misuse, improper operation/storage/ transportation/maintenance or repairs not in accordance with the Owner’s Manual
   iii. Common abrasion (for instance brake-pad, etc.) or impact on vehicle such as discoloring or deformation of any interior, leather, plastic, chrome or painted surface due to use of any unapproved / non- recommended cleaning or washing agent(s).
   iv. Delay in timely repair or failure to notice or detect an apparent defect or problem in the operation of vehicle or any part thereof and consequent failure to repair the said defect or problem.
   v. Accidents and general damages caused by external forces, fire, collision, theft or secondary damages based on any of these occurrences. Consequential damages due to accidents.
   vi. Use of non-genuine/ counterfeit parts.
   vii. Use of lubricants or accessories which do not match the technical specifications prescribed by MB India and chargers that do not meet MB technical specifications as mentioned in Owners manual
   viii. Exceeding permissible capacities such as axle loads/ overloading, excess passengers, speed limits and rpm limitations.
   ix. Driving the vehicle under severe conditions such as un-pliable or water-logged roads, in races or rallies.
   x. Force Majeure or Natural disasters including but not restricted to earthquakes, storms, floods, fire and accidents.
   xi. Use for commercial purposes or use other than the intended purpose.
   xii. Use of adulterated/improper service products such as brake fluids, coolants, washing and polishing products
   xiii. Installation / fitment of non-recommended equipment such as radio, car telephone, CD/DVD set or other parts or accessories or entertainment devices
   xiv. Breakages, cracks, scratches etc. to glass.
   xv. Soot and smoke, chemicals, bird droppings, sea water, sea breeze, salt, stone chipping, scratches, iron dust acid rain or any other chemical influences (regarding paint or body damage, specially stone throw, air-borne rust, industrial fall out).
   xvi. Cyber risks: Loss, destruction, distortion, erasure, corruption or alteration of Electronic Data

12. Sensory complaints against noise, vibration, smell, temperature of sidewalls or foot well which may occur for reasons such as, but not limited to, upkeep and maintenance of the vehicle, road condition, nature of usage or environmental reasons and do not affect product quality, function or performance of the vehicle shall not be covered under warranty.
13. Warranty will seize to operate in case of any accident/s.
14. The vehicle shall not be accepted for warranty works in case the vehicle Identification details like chassis/Battery number, odometer have been tampered with or are not matching with master data available at MB India or its Authorized Dealer.
15. Please refer to Battery Certificate for warranty cover period for Battery and Terms & Conditions of the warranty cover.

The decision of MB India shall be final and binding.

1. Warrantor:
The warrantor is the Mercedes-Benz national sales organization responsible for the respective sale, please refer to the service booklet.

2. Scope of services covered by the Mercedes- Benz high-voltage battery certificate:
2.1 Pursuant to the following conditions, the warrantor guarantees the purchaser (hereafter referred to as the "Warranty Holder") of electric versions of Mercedes-Benz/Mercedes-Maybach/ Mercedes-AMG (hereafter referred to as "Vehicle"), of which the maximum battery capacity of the high-voltage battery will not be less than 70% of the rated capacity (energy content) when the new vehicle is initially delivered, and that the high-voltage battery will not exhibit any other material defects. The rated capacity of the high-voltage battery at delivery is recorded during vehicle production and documented by the manufacture. Information regarding the rated capacity can be obtained from any authorized Mercedes-Benz dealer following the initial delivery of the new Vehicle. The rated capacity documented for the high-voltage battery at delivery is also specified on the label affixed to the high-voltage battery.
2.2 Compliance with the requirements and responsibilities laid out for the Warranty Holder within these conditions is pre-requisite for claims on services covered under this Mercedes-Benz high- voltage battery certificate. Additionally, for the vehicle's high-voltage battery (a) the Warranty Holder shall adhere to all maintenance, charging and storage requirements as stipulated in the Owner's Manual; (b) the Warranty Holder shall ensure exclusive use of the high- voltage battery as an energy source to power the Vehicle only. The extent of the claim to be borne by the Warranty Holder hereunder for repair or replacement is limited to the cost of the current depreciated market value of the customer’s Vehicle at the time of making the claim as per this high- voltage battery certificate.
2.3 Subject to Clause 2.2 above, the Warranty Holder is entitled to have the high- voltage battery repaired or replaced at no additional cost if any abnormality is detected in the high-voltage battery or its functionality e.g. difficulty in charging the high-voltage battery, difficulty in starting the Vehicle or high-voltage battery, malfunction pop-up on the instrument cluster of the Vehicle.
2.4 Replacement is limited to restoration of the condition which corresponds to wear typical of age, mileage and general state of the Vehicle at the time of the warranty claim. The Mercedes-Benz high- voltage battery certificate does not provide for any further entitlements.

3. Term and scope of the Mercedes-Benz high- voltage battery certificate:
3.1 Pursuant to statutory liability for material defects and the Mercedes-Benz new vehicle warranty, the Mercedes-Benz high – voltage battery certificate is valid for a total duration/ mileage as per the below table:

**Commercial transportation of persons in the form of use as a taxi is not covered by the Mercedes-Benz battery certificate.

3.2 Claims arising from this warranty will be recognized only when the Vehicle reports to Mercedes-Benz India Pvt. Ltd. (“MB India”) authorized dealer without delay, after the defect or failure has been noticed or detected.
3.3 The Mercedes-Benz high – voltage battery certificate only applies for Vehicles registered and delivered within India.

4. Claim under the Mercedes-Benz high- voltage battery certificate:
4.1 Processing of claims based on the Mercedes-Benz high- voltage battery certificate warranty must be performed exclusively by MB India’s authorized dealers. In the event of a repair, the warrantor may, at their discretion, either replace or repair the defective part. A defective high-voltage battery may also be replaced by a reconditioned high-voltage battery. MB India may at its discretion repair or replace the high-voltage battery free of cost if any abnormality is detected in high- voltage battery or its functionality e.g. difficulty in charging the high- voltage battery, difficulty in starting the Vehicle or high- voltage battery, malfunction pop-up on the instrument cluster of the Vehicle. Replaced parts remain the property of the warrantor.
4.2 The most recent service report is drawn upon for the assessment of warranty claims. For Vehicles with digital service report, the most recent digital service report will be verified if the service and maintenance work as prescribed was carried out. You are provided with a printout of the service report. For vehicles without digital service report, confirmation that the service and maintenance work was carried out is logged in the Service Booklet.
4.3 The Warranty Holder is entitled to claim on parts that were installed or rectified within the scope of the repair up until the respective Mercedes-Benz high-voltage battery certificate validity period ends.

5. Exceptions to warranty coverage:

5.1 Any infringement of provisions stipulated in this Mercedes-Benz high-voltage battery certificate leading to the damage of the high- voltage battery is not covered hereunder.
5.2 Parts that are replaced regularly as part of maintenance and care work are excluded from this warranty certificate.
5.3 The obligation of the warrantor hereunder shall not apply if the high-voltage battery ceases to function due to any of the following causes:
- The Warranty Holder was aware of a malfunction or damage and failed to either indicate this as such immediately, or to arrange for said malfunction/damage to be rectified.

- The Vehicle was handled inappropriately, damaged or subjected to excessive demands (e.g. through use in motor sport competitions, vehicle performance tuning, overloading, improper use of the high-voltage battery).
- Parts (having direct or consequential effect on high- voltage battery) not approved by the manufacturer were installed in the Vehicle or the Vehicle was converted in a manner not approved by the manufacturer.

- The Warranty Holder failed to observe instructions for handling, maintenance and servicing of the Vehicle (e.g. in the Owner's Manual). This includes the use of unsuitable lubricants and operating fluids and disregard for charging and storage requirements (see Owner's Manual).

- The Vehicle was repaired at an unauthorized workshop.
- Any damage caused to high- voltage battery due to external forces, natural calamities like floods, lightening etc. or due to an accident.

6. Obligations of the Warranty Holder:
6.1 The Warranty Holder bears all expenses associated with operation of the high-voltage battery, in particular power costs and insurance premiums.
6.2 The Warranty Holder must ensure that the high-voltage battery is used exclusively as an energy storage unit to power the vehicle, and is handled in accordance with the guidelines in the Owner's Manual provided by the manufacturer. In particular, the warranty holder is obligated to ensure the following:
      a. A Vehicle must always be stored in accordance with the instructions for battery care as per the Owner's Manual, provided that the high-voltage battery is not connected to a power source.
      b. The high-voltage battery must be charged properly, i.e. only the approved/recommended charging cable for the vehicle may be used.
      c. The high-voltage battery must be charged at the latest, within 14 days after the state of charge for the high-voltage battery has reached zero (according to the charge level display in the vehicle).
6.3 The high-voltage battery must be used solely as intended in the contract and must be treated with sufficient care and protected from damage. The Warranty Holder may not carry out any modifications (e.g. tuning) or improper repairs on the high-voltage on- board electrical system and its components (electric motor, power electronics, charging unit, heating, air conditioning system, wiring or the high-voltage battery itself). The purchaser may connect additional accessories/ consumables only in accordance with the vehicle Owner's Manual. The holder of the high-voltage battery certificate shall ensure that the high- voltage battery is used when the Vehicle is in roadworthy condition.
6.4 The Warranty Holder is obligated to have maintenance on the Vehicle carried out, including servicing and supplementary work in accordance with MB India’s specifications, within the stipulated deadline to ensure that all necessary maintenance and wear-related repairs on the high-voltage battery can be performed accordingly. The due date of the maintenance work is highlighted to the driver on the service display in the Vehicle's instrument display.

7. General Notes:
7.1 In addition to the Mercedes-Benz battery certificate, all statutory rights pursuant to the regulations in the purchase agreement and the General Terms and Conditions are available to the purchaser in the event of defects or deficiencies. These rights are not limited by the Mercedes-Benz battery certificate. Subject to clause 2.2 above, claiming of services on the Mercedes-Benz battery certificate is free of charge.
7.2 This high-voltage battery certificate does not affect your statutory rights, particularly regarding warranty claims and claims under product liability law. This battery certificate does not imply (i) withdrawal from the purchase agreement, (ii) a reduction in the purchase price or (iii) a claim for damages in lieu of the obligations arising from the purchase agreement.
7.3 Exclusively authorized MB India’s Dealers shall carry out the settlement of claims under this high-voltage battery certificate.
7.4 All claims under this high-voltage battery certificate shall be governed by the applicable laws in India. The Courts at Pune, Maharashtra shall have exclusive jurisdiction to decide any dispute/ claim arising under this Battery Certificate.

Down time :

1. Owners are not entitled to claim any compensation/replacement vehicle while the vehicle is being attended by MB India's Authorized Dealer.

2. MB India shall not be liable for any expenses, costs or damage, including but not limited to the below, that may be incurred by an owner while a vehicle is out for service during the performance of any warranty obligation or campaign work by MB India’s Authorized Dealer:
   i. Any expenses for communication, correspondence, towing/transportation charges of dropping the vehicle at the workshop, costs for the use of public transport or other conveyance, lodgings, meals and other items.
   ii. Compensation for costs due to injury of persons, property damage, loss of time, commercial losses, or rental costs during the periods of repairs.
   iii. Business loss
   iv. Loss of reputation
   v. Finance / loan cost/ EMIs of the vehicle

Additional information :

1. The optimum performance according to the owner's manual of the vehicle is under standard test conditions.
2. This warranty is issued at Chakan, Pune, Maharashtra and the competent courts at Pune shall have the exclusive jurisdiction over matters or disputes arising out of this warranty. All disputes shall be decided as per the prevalent laws in India.
3. MB India reserves the right to make any changes and/or update the warranty terms and conditions.
4. MB India reserves the right to introduce any improvement or to add any part on the vehicle at any time without incurring any obligation to install the same on vehicles sold previously.
5. Any part found to be defective and replaced by MB India under warranty shall be MB India's property.
6. The customer shall have no rights except those set out above and have, in particular, no right to repudiate the sale, or any agreement or to claim any reduction in the purchase price of the vehicle sold. Furthermore, the warranty, in no case, shall extend to the payment of any monetary consideration whatsoever, incidental or indirect, inconvenience or consequential damages, loss of vehicle, the replacement or return of the vehicle as a whole, loss of time, or otherwise, incurred or accrued.
7. This warranty is expressly in lieu of all other warranties expressed or implied and all other obligations or liabilities on its part.
8. The warranties contained herein above are exclusive warranties given by MB India and MB India disclaims and excludes all other
warranties - whether expressed or implied or otherwise arising during the course of dealing/ from usage of trade.
9. For further details if any, please refer Owner's Manual or contact MB India's Authorized Dealer.

Mercedes-Benz India Private Limited

A Mercedes-Benz Group AG Company

Registered office: E-3, MIDC Chakan, Phase 3, Chakan Industrial Area, Kuruli & Nighoje , Tal.: Khed, Pune – 410 501. Maharashtra State, India.
Mercedes-Benz are registered trademarks of Mercedes-Benz Group AG, Stuttgart, Federal Republic of Germany