Engine & Transmission Warranty

What is covered:

1. A- Limo / GLA vehicles sold by MB India under a total 8 years (96 months) Engine & Transmission warranty are taken care of in case of defects only in Engine, Transmission, Turbocharger & Torque Convertor for a period of 60 months commencing from the expiry of 36 months’ of Warranty and Star Care Programme provided by MB India, without any mileage limitation. During the validity of the Warranty and Star Care Programme that the owner may purchase the Engine and Transmission related repair work shall be covered by the respective programs. This Engine and Warranty program shall be applicable only for A-Limo /GLA vehicles that are not covered by any other active warranty program.
2. This Engine & Transmission warranty shall, at the option of MB India, cover and be limited to either repair of goods supplied or replacement of parts associated with Engine and Transmission mechanism of the vehicle, which MB India recognizes as defective.
3. Warranty for parts that are replaced under Engine & Transmission warranty program, shall be covered till the end of the said Programme i.e. till end of 8th year. For instance, if any part associated with Engine and Transmission is replaced in the 1st year of vehicle operation, then the same shall have a warranty coverage till end of Programme i.e. till 8th year. Similarly, if the part associated with Engine and Transmission of the vehicle is replaced in 7th year of warranty then the same shall have warranty coverage until the 8th year of the Programme
4. Labour or/and material costs for the job under Engine & Transmission warranty will be accepted only if the vehicle is regularly serviced and maintained at MB India authorized workshops in accordance with the defined schedule.

What is not covered:

1. MB India's liability under this Engine and Transmission Warranty is limited to the value of the service, repairs/replacement of parts found to be defective within the Engine & Transmission warranty period with respect to the parts specifically identified as a part of the Engine and Transmission mechanism of the A-Limo / GLA vehicle.
2. MB India does not undertake to replace the vehicle and/or reimburse the purchaser by payment of any money towards any consequential loss or damages in respect of the vehicle purchased by them. MB India’s liability under this Warranty shall be limited to only servicing, repairing or replacing as the case may be the identified Engine and Transmission related defective parts in the vehicle.
3. MB India shall not be liable for any damage or loss caused to any property, article, disability or death caused to any human life arising out of electric fault, short circuit, fire, negligent use of the vehicle or accidental handling. The maximum liability in monetary terms shall be restricted to the value of the defective parts and/or workmanship only.
4. Services by a service workshop, which are not authorized by MB India. In the event the vehicle is serviced at an unauthorized workshop, the Warranty shall be void and MB India shall not be held liable for any defect, faulty repairs, damages and product related issues that may arise on account of such unauthorized repair work.
5. Any damages if the vehicle is not handled or driven in accordance with the instructions in the Owner's Manual supplied with the vehicle and if the defined regular service/maintenance work is not performed in accordance with the schedule.
6. Any changes in the original technical characteristics of the vehicle or the components. For example, usage of wheels/tyres not recommended by MB India, additional electrical fitment, spoilers, changing engine specifications to increase its power or any other modification in the vehicle that may have an effect on the performance of the vehicle.
7. Wear and tear of parts (like engine and transmission mounts etc.), required periodic maintenance, adjustments, cleaning.
8. Damage caused by common abrasion (for instance poly V-beltetc.) or impact of the elements such as discoloring or deformation of any plastic, chrome or painted surface.
9. Damages which became serious since unattended because during the normal usage the vehicle owner failed to detect the defect and/or failed to claim and having rectified the defect when the same was apparent during vehicle delivery or immediately after delivery or at a later date.
10. Any damage to the fuel system due to water, adulteration or foreign objects in the fuel.
11. Damages due to any of the causes listed below:
    a) Misuse, improper operation/storage including damage on account of rodent bite /transportation/maintenance or repairs not in accordance with MB India specifications.
    b) Accidents and general damages caused by external forces, fire, collision, theft or secondary damages based on any of these occurrences. Consequential damages due to accidents.
    c) Use of non-genuine/counterfeit parts.
    d) Use of lubricants or accessories other than those approved by MB India.
    e) Exceeding permissible capacities such as axle loads/overloading passenger, speed and rpm limitations.
    f) Driving the vehicle under severe conditions such as un-pliable or water- logged roads, in races or rallies.
    g) Natural disasters including but not restricted to earthquakes, storms, floods, fire and accidents.
    h) Use other than the intended purpose.
    i) Use of adulterated/improper service products such as fuel, oils, brake fluids, coolants, washing and polishing products and the like.
    j) The installation of non recommended equipment such as radio, car telephone, CD/DVD set or other parts (electronic gadgets).
    k) Soot and smoke, chemicals, sea water, sea breeze, salt, stone chipping, scratches, iron dust, acid rain or any other chemical influences (regarding paint damage, specially stone throw, air-borne rust, industrial fall out), damage to catalytic converter due to use of wrong/bad quality fuel used in the vehicle.
    l) Cyber risks: Loss , destruction, distortion, erasure, corruption or alteration of Electronic Data.
12. Sensory complaints by owner against noise, vibration, smell, temperature of sidewalls or foot well which may occur for reasons such as, but not limited to, upkeep and maintenance of the vehicle, road condition, nature of usage or environmental reasons and do not affect product quality, function or performance of the vehicle.

13. Consumptive parts: spark plug, belt, drive chains, air cleaning element, r, fuel filter, oil filter, clutch parts, , carbon brushes, fuses, etc.
14. Oil/Grease and other fluids: engine oil, automatic transmission fluid, brake fluid, coolant, , , other lubricants, etc.
15. Engine & Transmission warranty will seize to operate in case of accident/s.
16. No repairs shall be made under Engine & Transmission warranty if it is found that the vehicle Identification number like chassis/engine number, odometer have been tampered with / or not matching with master data available at Dealer/MB India.
The aforementioned exclusions are neither exclusive nor exhaustive. The decision of MB India shall be final and binding in this regard

Down time:

1. Owners shall not be entitled to claim any compensation/replacement vehicle for the period when the vehicle is being attended and serviced by MB India's authorized workshop.
2. The provision of the Engine & Transmission warranty do not provide for any liability or any other expenses or damage as listed below that may be incurred by an owner while a vehicle is out of service during performance of any Engine & Transmission warranty obligation or campaign work by MB India authorized workshop:
    a) Any expenses for communications, correspondence, towing/transportation charges of the vehicle to the workshop, costs for the use of public transport, lodgings, meals and other items.
    b) Compensation for costs due to injury of persons, property damage, loss of time, commercial losses, or rental costs during the periods of repairs.

Additional information:

1. The optimum performance according to the owner's manual of the vehicle is under standard test conditions.
2. This Engine & Transmission warranty is issued at Chakan, Pune, Maharashtra and competent court of Pune shall have exclusive jurisdiction over matters by or following from the Engine & Transmission warranty. All disputes shall be decided as per the Indian laws that may be prevalent from time to time.
3. MB India reserves the right to make changes in decision or to introduce any improvement or to add any part on the vehicle at any time without incurring any obligation to install the same on vehicles previously sold.
4. Any part found to be defective and replaced by MB India under Engine & Transmission warranty shall be MB India's property.
5. The owner r shall have no rights except those set out above and have, in particular, no right to repudiate the sale, or any agreement or to claim any reduction in the purchase price of the vehicle sold. Furthermore, the Engine & Transmission warranty, in no case, shall extend to the payment of any monetary consideration whatsoever, incidental or indirect, inconvenience or consequential damages, loss of vehicle, the replacement or return of the vehicle as a whole, loss of time, or otherwise, incurred or accrued.
6. This booklet sets forth a summary of coverage. For further details including limitation, please contact MB India authorized workshop.

Requirements for making a claim:

1. The following requisite document should be presented to the MB authorized workshop at the time of making a claim under Engine & Transmission warranty:
    a) Copy of Vehicle purchase invoice.
    b) The service/maintenance details.
    c) Any other documents required by the MB India authorized workshop and/or MB India.
2. Claims arising from the Engine & Transmission warranty shall be recognized only when the vehicle reports to MB India authorized workshop without delay, after the defect has been noticed.

Mercedes-Benz India Private Limited

Registered office: E-3, MIDC Chakan, Phase 3, Chakan Industrial Area, Kuruli & Nighoje , Tal.: Khed, Pune – 410 501. Maharashtra State, India.

Mercedes-Benz are registered trademarks of Daimler AG, Stuttgart, Federal Republic of Germany