Standing for safety, together.

Our updates relating to COVID-19 and your safety.

Introduction


Your safety is our priority.

Introduction


Your safety is our priority.

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“Customer Satisfaction” is of paramount importance to us and we will always take actions to service our customers to the best of our capability.

The health and safety of our customers, colleagues, and partners is our overriding priority, and these measures are constantly updated, guided by information from the World Health Organisation (WHO) and national government.

We take this opportunity to assure you that we will not leave any stone unturned to support you during this period and look forward to your understanding going forward.

For any questions or queries, you can reach out to us on 000 800 0501 888. Additionally, you may also contact us at cs.ind@cac.mercedes-benz.com and our team will get in touch with you at the earliest.

Please take care of yourself and your family. As always, we stand in support and assure you of our best!

Warranty and Insurance


We’ve got you covered.

You have been a source of inspiration and support for all of us at Mercedes-Benz India. In the current challenging situation, it remains our endeavour to ensure your peace of mind. In this regard, we have come up with following comprehensive measures towards standard warranty, extended warranty support, service support, and motor Insurance.

Warranty and Insurance


We’ve got you covered.

You have been a source of inspiration and support for all of us at Mercedes-Benz India. In the current challenging situation, it remains our endeavour to ensure your peace of mind. In this regard, we have come up with following comprehensive measures towards standard warranty, extended warranty support, service support, and motor Insurance.

Standard warranty extension

Standard warranty extension

Extended warranty and Insurance claim support

Extended warranty and Insurance claim support

Protection against lapsed service

Protection against lapsed service

Insurance renewal over a phone call

Insurance renewal over a phone call

Extra period to purchase extended warranty

Extra period to purchase extended warranty

FAQs


Frequently Asked Questions

Below you will find answers to the most frequently asked questions about the current situation, and the measures we have taken to ensure the safety of our customers and colleagues. As the situation develops, we will update the information on this page.

FAQs


Frequently Asked Questions

Below you will find answers to the most frequently asked questions about the current situation, and the measures we have taken to ensure the safety of our customers and colleagues. As the situation develops, we will update the information on this page.

    • Can I still contact my dealership?

      Can I still contact my dealership?

      While our dealerships are not operational during this lockdown, you can still get in touch with your Sales consultant or nearest dealership through email or call. You can also use our online channels like the website or email us at cs.ind@cac.mercedes-benz.com or call on 000 800 0501 888 to connect with our customer care representative. Please bear with us as it’ll take a bit more time for us to get back to you during this period.

    • Which hygiene measures are being taken at dealerships?

      Which hygiene measures are being taken at dealerships?

      Please be assured that our dealerships have taken all the advised hygiene measures to reduce the risk of spreading COVID-19.

    • I have a maintenance appointment scheduled, but I cannot or do not wish to visit the workshop now, can I reschedule my appointment?

      I have a maintenance appointment scheduled, but I cannot or do not wish to visit the workshop now, can I reschedule my appointment?

      Our workshops are not operational for the duration of this lockdown. However, you can still get in touch with your dealership for more information on maintenance. Please bear with us in case we take more time to get back to you during this period.

      To keep you covered, we have come up with some comprehensive measures towards standard warranty, extended warranty support, service support, and motor Insurance. Please refer the Warranty and Insurance section on this page to know more.

    • I am interested in purchasing a car, but I cannot, or do not wish to visit a dealership at this time. Are there other options available?

      I am interested in purchasing a car, but I cannot, or do not wish to visit a dealership at this time. Are there other options available?

      We offer you a range of ways to get in touch with us. You can use our online channels like the website or email us at cs.ind@cac.mercedes-benz.com or call on 000 800 0501 888 to connect with our customer care representative. If you are searching for a car, you can also use our online express store to know more about the Star.  

    • I would like to take a test drive. Is that still possible?

      I would like to take a test drive. Is that still possible?

      Currently, our dealerships are not operational. However, you can visit our website for more details about the car you are interested in or email us at cs.ind@cac.mercedes-benz.com or call on 000 800 0501 888, where our customer care representative can assist you. Additionally, you can also connect with the nearest dealership where the sales consultant can help you with more details.

    • Will the car I have ordered arrive at the agreed time?

      Will the car I have ordered arrive at the agreed time?

      Our dealerships are not operational for the duration of this lockdown. Please bear with us as it’ll take a bit more time for us to deliver your Star.

    * Daimler Financial Services India Pvt. Ltd. is the Corporate Agent (License No.: CA0180) of IRDA for Reliance General Insurance, TATA AIG General Insurance and ICICI Lombard General Insurance. Insurance is a subject matter of solicitation, for more details on risk factors, terms and conditions please read the sales brochure / policy carefully before concluding a sale”.