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Guaranteed to keep you well protected on the road.

All vehicles that you have reserved and subsequently purchased from the Mercedes-Benz Online Store are covered by the full Mercedes-Benz warranty.

What warranty do I have for vehicles reserved in the Mercedes-Benz Online Store and subsequently purchased?

The manufacturer's warranty of 2 years applies to all vehicles reserved and subsequently purchased in the Mercedes-Benz Online Store. This begins with the delivery or first registration of the vehicle - the earlier date applies.

Information on the right of return.

Do I have a right of return in the Mercedes-Benz Online Store?
You can cancel your order within 14 days without giving any reason. For more detailed information, please refer to the cancellation policy.

You can review these in the order process. You will also receive the cancellation policy and cancellation form with the confirmation of receipt of your order.

Personal service for you and your Mercedes-Benz.

All Mercedes-Benz services apply to all vehicles that you have reserved and subsequently purchased in the Mercedes-Benz Online Store. Here you will find the most important information on the topic of service.

Who do I contact if I have further questions?
Our customer service experts will be happy to answer your questions by phone (0800 623 222 2) and by email (marktplatz@daimler.com). You can reach us from Monday to Friday from 9 am to 9 pm and Saturday from 9 am to 6 pm.

Who will support me after the purchase?

Your authorised Mercedes-Benz dealer is always there for you. They offer you the full Mercedes-Benz service for the vehicle that you have reserved in the Mercedes-Benz Online Store and subsequently purchased.

Can I make full use of the Mercedes-Benz Service?

Of course - your authorised Mercedes-Benz dealer will be there to help you with all service issues.

Services and extras for your mobility.

Here you will find the most important information about additional services in connection with your vehicle. These include, for example, topics such as special equipment, accessories and service packages (maintenance package, complete service package and warranty package). If your question is not listed here, please contact our customer service.

Can I select additional special equipment for my desired vehicle in the Mercedes-Benz Online Store?
No separately bookable special equipment is offered for the vehicles offered in the Mercedes-Benz Online Store in addition to the special equipment listed in the offer. If you would like to purchase a vehicle with additional special equipment, you can request your desired vehicle from us using this form.

Or you can contact our customer service directly: We are there for you by email (marktplatz@daimler.com) and telephone (0800 623 222 2) . You can reach us from Monday to Friday from 9 am to 9 pm and Saturday from 9 am to 6 pm.

Can I order additional accessories for my desired vehicle in the Mercedes-Benz Online Store?

Yes, you can purchase additional accessories for the vehicle of your choice from your authorised Mercedes-Benz dealer, independently of your order in the Mercedes-Benz Online Store. Please contact our customer service - we will be happy to advise you.

We are there for you by email (marktplatz@daimler.com) and telephone (0800 623 222 2) . You can reach us from Monday to Friday from 9 am to 9 pm and Saturday from 9 am to 6 pm.

What if I want to add an insurance or service product after completing my order?

Our Customer Service or your authorised Mercedes-Benz dealer will be happy to advise you on the choice of a suitable insurance or service product.

If you choose the leasing/financing payment option, you can calculate your Mercedes-Benz car insurance directly in the Mercedes me finance customer portal of Mercedes-Benz Bank AG or Mercedes-Benz Leasing GmbH after completing the Check & Drive online application and thus benefit from extensive benefits for third-party liability and comprehensive insurance.

If you have any further questions, please contact us by email (marktplatz@daimler.com) or by phone (0800 623 222 2) . You can reach us from Monday to Friday from 9 am to 9 pm and Saturday from 9 am to 6 pm.

Information on the Mercedes Credit Card.

The Mercedes Credit Card is more than just a credit card. It is your accessory that offers you many advantages regarding your financial freedom and mobility with added value. We'll tell you more about the credit card from Mercedes-Benz below.

I already have a credit card - why should I get the Mercedes Credit Card?

The credit card with the star is the perfect complement to your vehicle and your ticket to a world of Mercedes benefits. With it, you benefit from many discounts - for example on fuel and shopping. You automatically receive a warranty extension for electronic devices that you purchase with your Mercedes Credit Card. Thanks to Europe-wide mobility protection, you'll always enjoy peace of mind when you're on the road. And of course you can use your Mercedes Credit Card to make fast, secure and convenient contactless payments or use Apple Pay and withdraw cash free of charge throughout Europe. But that's not all: Here you can find an overview of all our services.

I'm on the road a lot and depend on mobility. Can the Mercedes Credit Card offer me additional security here?

Yes, definitely. The Mercedes Credit Card offers you comprehensive mobility protection in Germany and throughout Europe in the form of rapid assistance in the event of a breakdown or accident. No matter whether you use a Mercedes or a vehicle of another brand that is registered to you. You can also count on our help in the event of mishaps such as a car key locked in the vehicle. Find out more about mobility protection here.

I also like to use rental cars or car sharing. Does the Mercedes Credit Card offer me any advantages here?

Yes, there are some interesting advantages here. You get preferential conditions of up to 20 percent at all major car rental companies with the Mercedes Credit Card: for example, at Avis, Budget, Hertz and Sixt. In addition, you receive additional comprehensive insurance for rental cars valid worldwide with an attractive reduction of the deductible. When it comes to car sharing, you can look forward to a 10 euro starting credit at SHARE NOW - and the Mercedes Credit Card will give you the registration fee for free. You can find more information here.

I love to travel. Is the Mercedes Credit Card a good companion?

Absolutely - and this goes far beyond paying and withdrawing cash abroad and car rental benefits. Your credit card makes your dream holiday come true thanks to the Mercedes Credit Card Travel Service - look forward to personal travel advice, cashback and travel vouchers. Medical consultation before and during the trip and for support in case of illness is also included. With the Mercedes Credit Card Gold, you also get travel cancellation and interruption insurance. Find out more about the Mercedes Credit Card Silver and Gold here.

Does the Mercedes Credit Card also offer special benefits for Mercedes lovers?

Of course. The Mercedes Credit Card is made for true Mercedes fans. Thanks to your credit card with the star, you receive no less than a 10 percent discount in the Mercedes-Benz online shop and in the Mercedes-Benz Used Parts Centre. If you would like to try out a special Mercedes, you can get attractive conditions at Mercedes-Benz Rent thanks to the credit card. Friends of driver training courses save a full 10% on the participation fee at the exciting Mercedes-Benz Driving Events. And if you want to experience the history of the automobile at the Mercedes-Benz Museum, you can save half the admission fee. You can read about all the advantages in detail here.