Star Protect Insurance for your Mercedes-Benz Car

Star Protect Insurance for your Mercedes-Benz Car

Star Insurance

  • About Star Protect Insurance for your Mercedes-Benz Car

    Star Protect Insurance for your Mercedes-Benz Car

    About and Why Star Protect Insurance for your Mercedes-Benz Car

    why mercedes benz

    Protecting your Star..

    An understanding of security that goes further than just the car, Star Protect Insurance for your Mercedes-Benz Car program for the Mercedes-Benz car gives the protection it deserves. With great partners and comprehensive benefits, you can be assured that your car is secured and you have complete peace of mind, no matter where you are driving.

    Every Mercedes-Benz is different and meets the unique needs of an individual. With this understanding, Mercedes-Benz Car Insurance now Introduces “covers that will enhance Mercedes-Benz Car Insurance even more. We always provide insurance products that come with the highest standard of quality you expect from the brand.”

    Why Star Protect Insurance for your Mercedes-Benz Car?

    • New Star Protect packages: Star Protect Gold Plus and Star Protect Platinum Plus available with the addition of EMI covers.
    • Insurance program in collaboration with Reliance General Insurance, TATA AIG General Insurance and ICICI Lombard General Insurance.
    • Customised Star Insurance Package available till 7th year of the age of the car
    • New top-up covers: Consumables and Conveyance Benefit
    • Cashless claims settlement at authorised workshops
    • Assurance of repairs using genuine spare parts
    • 24 x 7 access to Mercedes-Benz Financial Call Centre 
  • Claims Process

    Claim Process  

    Claim Process  

    why mercedes benz

    Claim Process

    Claims Turn Around Time

    • Surveyor deputed within 30 minutes of claim registration.
    • Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.
    • Surveyor visits the Workshop/Spot for the assessment of loss within 4 hours of claim registration.
    • Work order approval with confirmed liability given in 2 days after the day of inspection.
    • Vehicle release order issued in maximum 2 days after repair and receipt of invoice from the dealer.
    • The agreed claim amount paid to dealer/customer within 3 working days.

    Contact Details for Claim Intimation:

    • Claim intimation & registration, call us at: 18001029222 (Toll Free exclusive for DFS/Mercedes-Benz)
    • Send an e-mail to
    • Please obtain claim registration number (It is useful for future reference)



  • FAQ’s


    Star Protect Covers 


    1) What is Depreciation Shield

    Covers the depreciation amount on assessed damaged parts allowed for replacement during repairs in the event of a Partial Loss to the Insured Vehicle.


    2)What is Vehicle Replacement Advantage (Return to Invoice)

    Replace insured car with a new equivalent or near equivalent car of similar make, model, inclusive of a Comprehensive Cover Policy, cost of registration including Road Tax and Octroi, payable for the new car.


    3)What is Engine Protector

    Covers the consequential damage to the internal parts of the engine and/or damage to gear box arising out of water ingression/leakage of lubricating oil, due to Accidental means.


    4) What is TYRE & RIM Safeguard

    In case of damage to Tyre(s) and Rim(s) of the car arising out of bulge/puncture/burst/cut, the cost of replacement of Tyre(s) and Rim(s), (Up to 4 Tyres & 4 Rims during a policy period) is covered.


    5) What is EMI Cover

    This cover pays the EMI (not exceeding one) falling due after the accident of the vehicle in respect of the Loan availed, provided vehicle is lying in the workshop for repairs following an accident exceeding thirty (30) days due to:

    a. Non-availability of parts at the repairer or

    b. Workshop is closed due to strike/lock-out or

    c. Extensive damage to the vehicle resulting in man-hour requirement exceeding 30 days and certified by the independent surveyor appointed by the Company.


    6) Loss of Key

    In case of irrecoverable loss of keys of the Insured Vehicle, the cost of new lock set and installation cost would be covered. The benefit is once in a policy period. The sum insured for this cover is Rs.30,000.


    7) What are Consumables

    Coverage for the cost of consumables required to be replaced/replenished during the repair of the damaged vehicle. It includes, engine oil, gear box oil, power steering oil, coolant, AC gas oil, brake oil, AC refrigerant, battery electrolyte, windshield washer fluid, radiator coolant, nut & bolt, screw, oil filter, fuel filter, bearings, washers, clip, wheel balancing weights, and items of similar nature excluding fuel.


    8) What is Conveyance Benefit

    A per day cash benefit for 7 days, if the vehicle is rendered unusable due to repairs required to be undertaken in a workshop consequent to an Accidental loss. Benefit will start after the survey is done.