Service Appointment

Mercedes Me Online Appointment Booking

Book your service appointment with your preferred Mercedes-Benz dealer.
Book your service appointment with your preferred Mercedes-Benz dealer.
Mercedes Me Service App

Mercedes Me Service App

You want to keep your Mercedes in good shape? Check your service status, receive timely reminders when your maintenance is due or book online appointments at your preferred dealership near you. Access curated videos and articles to help you get the most of your car and be well informed about warning lamps.
You want to keep your Mercedes in good shape? Check your service status, receive timely reminders when your maintenance is due or book online appointments at your preferred dealership near you. Access curated videos and articles to help you get the most of your car and be well informed about warning lamps.

Star Protect Insurance for your Mercedes-Benz Car

Star Protect Insurance for your Mercedes-Benz Car

Star Insurance

  • About Star Protect Insurance for your Mercedes-Benz Car

    Star Protect Insurance for your Mercedes-Benz Car

    About and Why Star Protect Insurance for your Mercedes-Benz Car
     

    why mercedes benz
    Star insurance
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    Protecting your Star..

    An understanding of security that goes further than just the car, Star Protect Insurance for your Mercedes-Benz Car program for the Mercedes-Benz car gives the protection it deserves. With great partners and comprehensive benefits, you can be assured that your car is secured and you have complete peace of mind, no matter where you are driving.

    Every Mercedes-Benz is different and meets the unique needs of an individual. With this understanding, Mercedes-Benz Car Insurance now Introduces “covers that will enhance Mercedes-Benz Car Insurance even more. We always provide insurance products that come with the highest standard of quality you expect from the brand.”


    Why Star Protect Insurance for your Mercedes-Benz Car?

    • New Star Protect packages: Star Protect Gold Plus and Star Protect Platinum Plus are available with the addition of EMI covers.
    • Insurance program in collaboration with Reliance General Insurance, TATA AIG General Insurance, and ICICI Lombard General Insurance.
    • Customised Star Insurance Package available till the 10th year of the age of the car
    • New top-up covers-  Key cover, EMI cover, Consumables and Conveyance Benefit
    • Cashless claims settlement at authorized workshops
    • Assurance of repairs using genuine spare parts
    • 24 x 7 access to Mercedes-Benz Financial Call Centre 
  • Claims Process

    Claim Process  

    Claim Process  

    why mercedes benz

    Claims Turn Around Time

    • Online Surveyor deputed within 30 minutes of claim registration.
    • Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.
    • Online assessment is done within 4 hours of claim registration.
    • Work order approval with confirmed liability is given in 2 days after the day of inspection.
    • Vehicle release order issued within 2 days after repair and receipt of the invoice from the dealer.
    • The agreed claim amount is paid to the dealer within 3 working days.
      Contact Details for Claim Intimation:
    • Claim intimation & registration, call us at 1800 212 3374 or 0008000501888 (Toll-Free exclusive for DFS/Mercedes-Benz)
    • Send an e-mail to dfsindia@mercedes-benz.com
    • Please obtain the claim registration number (It is useful for future reference)

     

     

  • FAQ’s

    why mercedes benz

    Star Protect Covers

    1) What is Depreciation Shield
    Covers the depreciation amount on assessed damaged parts allowed for replacement during repairs in the event of a Partial Loss to the Insured Vehicle.

    2)What is Vehicle Replacement Advantage (Return to Invoice)
    Replace the insured car with a new equivalent or near equivalent car of similar make, and model, including a Comprehensive Cover Policy, cost of registration including Road Tax and Octroi, payable for the new car.

    3)What is Engine Protector
    Covers the consequential damage to the engine's internal parts and/or damage to the gearbox arising out of water ingression/leakage of lubricating oil, due to Accidental means.

    4) What is TYRE & RIM Safeguard
    In case of damage to Tyre(s) and Rim(s) of the car arising out of bulge/puncture/burst/cut, the cost of replacement of Tyre(s) and Rim(s), (Up to 4 Tyres & 4 Rims during a policy period) is covered.

    5) What is EMI Cover
    This cover pays the EMI (not exceeding one) falling due after the accident of the vehicle in respect of the Loan availed, provided the vehicle is lying in the workshop for repairs following an accident exceeding thirty (30) days due to:

    a. Non-availability of parts at the repairer or
    b. The workshop is closed due to strike/lock-out or
    c. Extensive damage to the vehicle resulting in man-hour requirement exceeding 30 days and certified by the independent surveyor appointed by the Company.

    6) Loss of Key
    In case of irrecoverable loss of keys of the Insured Vehicle, the cost of a new lock set and installation cost would be covered. The benefit is once in a policy period. The sum insured for this cover is Rs.30,000.

    7) What are Consumables
    Coverage for the cost of consumables required to be replaced/replenished during the repair of the damaged vehicle. It includes engine oil, gearbox oil, power steering oil, coolant, AC gas oil, brake oil, AC refrigerant, battery electrolyte, windshield washer fluid, radiator coolant, nut & bolt, screw, oil filter, fuel filter, bearings, washers, clip, wheel balancing weights, and items of similar nature excluding fuel.

    8) What is Conveyance Benefit
    A per day cash benefit for 7 days, if the vehicle is rendered unusable due to repairs required to be undertaken in a workshop consequent to an Accidental loss. The benefit will start after the survey is done.