Digital Service Drive

Digital Service Drive

Ensuring convenience and transparency of service.

Digital Service Drive

Digital Service Drive

Ensuring convenience and transparency of service.

Servicing your Star is the last thing you will ever have to worry about. We provide transparent, convenient and hassle-free service. Our customer-friendly service features work around your schedule, so that you have one less thing to focus upon.

SMS Reminder:
Gone are the days when SMS was just sent to remind you of your service due. Now the personalized service reminder SMS will direct you to the online service appointment booking page.

Online Service Booking:
Booking an appointment is now easier than ever. Avail time slots at your preferred dealerships in few simple steps.

 

Workshop at your doorstep:
No need to stress about the traffic as the workshop comes to your doorstep. Our Car Delivery Executive (CDE) is equipped with a tablet to receive your vehicle and connect you to your Customer Services Consultant for expert advise.

 

Video Calling:
Get the freedom to speak to your service advisor at your convenience on a video call. Enjoy personal attention and more transparency even while you are not physically present at the workshop.

 

Estimates on Email:
Now you can receive estimates on email as well as approve them. Save time while you add convenience to your service experience.

 

Feedback:
Your service experience matters a lot. Post the delivery, share your feedback instantly through a tablet.

Digital Service Drive Next (DSDNxt)

Digital Service Drive

Digital Service Drive Next (DSDNxt)

DSDNxt (Digital Service Drive Next), is a customer services program of Mercedes-Benz India that includes a host of digital solutions for customers to stay connected to their Star from the comfort of home and avail personalised services. Below are the bespoke digital services offered by DSDNxt. 

  • Vehicle Digital Reception System

    Vehicle Digital Reception System (vDRS) allows customers to stay connected during the service of Star from the comfort of their home. A link of ‘Service Web Check-In Pass’ is sent to the customers, which provides access to the following information:

    • All the information about appointment e.g. - Date and time of appointment, Pick & Drop Executive’s/Service Consultant’s Name, Photo, and Contact Number, etc.
    • Selection of Preferences like pick/drop location, customer lounge access, etc.
    • Real-time tracking of the car during pick & drop
    • Real-time service status updates
    • Access to service documents like estimate and invoices
    • Online service bill payment
  • WhatsApp

    WhatsApp, the new customer communication channel, will be used to share updates with customers such as the next service due date, allotment of service consultant, service estimate, service status, etc.

  • Personalized Service Experience at Workshops

    Mercedes-Benz customer visit to the workshop will now be auto-detected. Customers will be welcomed with a personalised message at the service facility and an intimation will be provided to the entire Mercedes-Benz service staff about the customer.

To know more, contact your nearest Mercedes-Benz authorized workshop.