Mercedes-Benz India revamps its service facility in Kochi
Mercedes-Benz India revamps its service facility in Kochi

The world-class Mercedes-Benz facility by Rajasree Motors can service up to 7500 cars in a year

Built in a short time span of eight months, the world-class facility has been set up with an investment of Rs. 2.4 crores

  • Spread across 6,285 sq. ft., the facility the service facility has 54 professionally trained staff for personalized services
  •  It has six dedicated service bays including an AMG, a premier express bay and four other dedicated bays for preventive maintenance and general repair
  • The service facility offers unique Mercedes-Benz design features, complete with luxe appointments that emanate modern luxury | Special warm island lighting and wooden flooring are used across the facility to enhance the aesthetic appeal
  • The service facility also entails premium Customer Lounge with special ambient lighting to ensure a relaxed atmosphere for the customers
  • The world-class luxury facility will feature exquisite Mercedes-Benz merchandise
  • The service facility is equipped with elements of Digital Service Drive to ensure convenience to the customers
  • This is Mercedes-Benz’s 27th outlet in South India and 8th one in Kerala
  • This is the second Mercedes-Benz service facility in Kochi and Rajasree Motors’ fifth outlet for Mercedes-Benz in Kerala
  •  Rajasree Motors will be a one-stop customer service solution for Kochi and as well as surrounding areas
  • With this facility, Mercedes-Benz India further strengthens its unmatched network presence in the luxury car market, with 93 outlets across 47 cities
 

Kochi: India’s largest luxury car manufacturer Mercedes-Benz reiterated its commitment towards customer service by inaugurating its refurbished service facility in Kochi. This service facility is Rajasree Motors’ fifth outlet in the state of Kerala and 27th for Mercedes-Benz in south India. Built as per Mercedes-Benz’s global standards, the facility is spread across 6,285 sq.ft. with six service bays to attend to customer cars. The revamped service facility will cater to the burgeoning service demands of customers in Kochi and surrounding areas. The service facility was inaugurated by Santosh Iyer, Vice President - Customer Services and Corporate Affairs, Mercedes-Benz India and Mr. S. Sivakumar, Managing Director, Rajasree Motors.

 

Santosh Iyer, Vice President - Customer Services and Corporate Affairs, Mercedes-Benz India, said, “Service differentiation has been an area of strength for Mercedes-Benz and has played a key role in retaining our leadership position in the luxury car segment. This year we are also celebrating a historic 25 years of our presence in India and our commitment to the country remains stronger than ever. Our robust service network and multiple customer touch points is the result of our dedicated ‘Go To Customer’ strategy. Our constant effort to enhance ownership experience compounded with growing service touch point has also resulted in no. 1 ranking by JD Power for both CSI and SSI luxury car survey. Today we have 93 outlets in 47 cities, the largest in luxury car segment in India. With our trusted partner Rajasree Motors, we are deepening our relationship with customers and fans of Mercedes-Benz in Kerala, with an aim to provide them ‘Modern Luxury Service’ in its truest form.”

 

S. Sivakumar, Managing Director, Rajasree Motors said, “Being associated for over two decades with the leader in India’s luxury car market, it gives me immense pride to contribute to Mercedes-Benz’s growth story in the country. At Rajasree
Motors, we share Mercedes-Benz’s philosophy of customer service and customer delight as a competitive differentiator and together, we are committed to set the standards in service excellence in this region. Rajasree Motors’ service facility, built according to Mercedes-Benz’s exacting global standards and staffed with highly skilled and trained personnel, is an outcome of this philosophy. We look forward to welcoming our customers and fans of the brand here.”

 

Built with an investment of INR 2.4 crores, Rajasree Motors’ service facility is spread across 6,285 sq. ft., hosting six dedicated service bays. Around 54 skilled personals have been trained to offer service consultation to patrons. This service facility has been developed in line with the innovative Mercedes-Benz design elements, and offers luxury experience and quality to our customers. The strategic network expansion drive not only enables the brand to reach out to potential customers but also serves the existing customer base by providing them the best from the world of Mercedes-Benz.

 

Media Contact: Mercedes-Benz India Pvt. Ltd.: Shekhar Das Chowdhury | shekhar.daschowdhury@daimler.com |

+91 98508 36477

Vignesh Shankar | vignesh.shankar@daimler.com | +91 77740 36269

Chhaya Tiwari | chhaya.tiwari@daimler.com | +91 9594746903

 

About Mercedes-Benz India:

 

Established in 1994, Mercedes-Benz India which celebrates its 25th anniversary in India, pioneered the luxury car market in the country and boasts of more than 130 years of cutting-edge innovation in the luxury automobile industry globally. Set up in 2009, Mercedes-Benz India’s world class production facility is spread over 100 acres in Chakan near Pune. Since June 2015, Mercedes-Benz India also commenced production from its new expanded production facility located in the same premise. Mercedes-Benz India is part of Mercedes Benz’s Global Production Network. It plays an important role in the CKD/MVP production network in Brazil, Indonesia, Malaysia, Thailand and Vietnam. At these locations, Mercedes Benz produces vehicles in
various extension levels for domestic markets. The production facility now carries an investment of INR 2,200 crores and has the largest installed production capacity for any luxury carmaker in India.

Mercedes-Benz India also has the largest network spread amongst any luxury carmaker, with presence in 47 Indian cities through 93 outlets. Through the exclusive AMG Performance Centres located in 6 cities including Delhi, Mumbai, Hyderabad, Bangalore, Kochi, and Pune; the AMG performance sub-brand of Mercedes-Benz also boasts of a strong retail network presence in the country.

 

Mercedes-Benz India’s flagship programme, ‘My Mercedes, My Service’ launched in 2016, aims to completely redefine the after-sales experience by digitalizing service process and create unparalleled benchmark in the luxury car service domain. In December 2017, Mercedes-Benz India launched its innovative ‘Pit Stop Service’ across all AMG Performance Centre to create service differentiation. This speedy, personalized and priority service is a commitment to the AMG and Specialty Cars customers, in driving delightful vehicle ownership. ‘My Mercedes, My Service’ aims at enhancing the customer’s vehicle ownership experience manifold, making after-sales experience as the new differentiator in the luxury car segment. With the use of big data and in-depth knowledge of the driving pattern of Indian customers, Mercedes-Benz has been able to drive successfully low cost of ownership for its customers. A testimony of all these initiatives is reflected in 2018 JD Power Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI), which ranks Mercedes-Benz India at the top, with a score of 903.

 

Mercedes-Benz India product portfolio comprises the locally produced Mercedes Maybach S 560, S-Class, E-Class Long Wheelbase, C-Class, CLA luxury sedans and the GLA, GLE and the GLS luxury SUVs. The CKD GLC was the ninth product added to Mercedes-Benz’s local production portfolio. Completely Built imported cars portfolio includes the A-Class, B-Class, CLS, E-Class Cabriolet, E-Class All-Terrain, S-Class
Coupé, C-Class Cabriolet, S-Class Cabriolet and the S 600 Guard, plus a range of other Guard vehicles.

 

The product portfolio also comprises the iconic off-roader Mercedes-AMG G 63 as well as a wide range of other Mercedes-AMG performance cars like the AMG CLA 45, AMG C 63 S, AMG E 63 S, AMG S 63 Coupe, AMG S 63 Sedan, AMG GLA 45, AMG GLC 43 Coupe, AMG GLE 43 Coupe, AMG GT S, AMG GT R and AMG GT Roadster sports car, AMG SLC 43 and AMG C 43. Mercedes-Benz India recorded retail sales of 15,538 units in the period January-December 2018. In 2019, ‘The Best Never Rest’ is Mercedes-Benz’s brand motto.