Claim Process

Claims Turn Around Time 

  • Surveyor deputed within 30 minutes of claim registration.
  • Surveyor establishes contact with the customer/dealer within 2 hours of claim registration for vehicle inspection.
  • Surveyor visits the Workshop/Spot for the assessment of loss within 4 hours of claim registration.
  • Work order approval with confirmed liability given in 2 days after the day of inspection.
  • Vehicle release order issued in maximum 2 days after repair and receipt of invoice from the dealer.
  • The agreed claim amount paid to dealer/customer within 3 working days.

Contact Details for Claim Intimation: 

  • Claim intimation & registration, call us at: 18001029222 (Toll Free exclusive for DFS/Mercedes-Benz)
  • Send an e-mail to
  • Please obtain claim registration number (It is useful for future reference)

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