Creating a High-Performance Culture
Greek philosopher and scientist, Aristotle said, “We are what we repeatedly do. Excellence then, is not an act, but a habit.” Same can be said about work culture and the methods of developing it. Creating a culture of high-performance and inculcating processes that promote it is a conscious, deliberate decision and effort. While each company has its own unique values and goals, certain practices can contribute towards creating a high-performance culture.
Before you begin your arduous journey of reinforcing high-performance practices, it is essential to evaluate and recognize the bottlenecks in the existing processes. Understand the cultural practices that hold back employees from performing their best. It could be outdated policies such rigid work hours or miscommunication between managers. Irrespective of the severity, all of such instances hinder the pace of the company overall.
A part of building a high-performance culture is reinforcing goals, values and desired behaviors amongst all stakeholders. A frequent reminder of the company and team goals helps everyone stay on the same page with a common, culminating goal in mind. For the employees, continuous real-time feedback enables them to stay on the path towards their own yearly goals and targets while maintaining alignment with company goals. It is only through real-time and clear communication that diverse teams and various stakeholders can work in sync without conflicts.
A high-performance culture in a fast-paced environment requires that the employees are empowered to take decisions quickly and confidently. This can be enforced successfully by instilling a sense of accountability and trust amongst the employees. Empowered employees are more involved, more likely to develop creative ideas, connect with customers more effectively and respond to crisis situations with confidence. This often means solutions are found faster, employees are engaged, performance levels are higher, and goals are met a lot quicker.
Throughout the company, one element stays constant – the customer. Driving customer centricity and developing strategies that focus on this one element ensure a cohesive synchronicity throughout the company. Invest time in educating employees about the purpose and the end outcome of their actions to create an understanding about customer needs and their responsibilities in the process of meeting them. Demonstrating the role each function plays in satisfying customer needs helps employees appreciate the value that they create for the company and customers.
Invest & Train
It is impossible to stay ahead of the curve unless a company is equipped with futuristic technology and skillsets. Apart from periodically updating technologies and systems, it is imperative to invest in training employees and enhancing their knowledge and skillsets. Focusing on employee growth and providing them with opportunities is an essential part of building a culture that values high-performance. Rewarding high-potential employees with mobility and opportunity motivates and creates aspirations for all employees.
Build on these basics to create strategies that work for your company. These fundamental changes can be the stepping stone towards an organization that promises fast-paced results to its customers and high growth to its employees. Always keep in mind that a cultural change is a long journey as opposed to a one-time fix, but it is a gradual change that will show concrete results.